Customer Ratings & Reviews

Bought for my son who has previous ps's. He really enjoys it both on and off line. He's happy, that's what counts.

Have not opened it yet but our customer service was awesome!

This is by far the best console out there atm ;) I really love the selection of PS plus I highly recommend getting the premium, hours of entertainment.

I loooooveeee Best Buy the service and friendliness is alway amazing

Amazing console, controller and Home Screen feel super crisp and the backwards compatibility was sorely missed

Love the UI and nostalgic games i can play on PS store

It is more than i imagined it could be and Best Buy made the lurchase a breeze.

My hubby felt like a kid when he got this for Xmas so happy I bought this gor both of us to bond!

First time that order in the store and it was Easy process, very good stock easy to pick up

Excellent prices and the best service, highly recommended.

My husband begged me to get this console. So we finally did and he loves it. I might start learning to play!

The product itself is great. My issue lies with the lack of customer service when I came into the store. I walked right to what I needed, and needed assistance. I looked around and could not spot a SINGLE employee on the floor. So I went to the check in desk and asked if she could please have someone come and answer a question for me and told her where I would be. She got on a walkie and sent the message and I waited… and waited… and.. waited. 4 employees this time walked right by, avoiding eye contact. I understand if there is already a task they are assigned to or a department they are assigned to, but the very least they could do is ask if I’ve been helped, and if not, ensure I get the help I need. These are expensive products and I want to make sure I’m making the correct and educated decision. When I finally had help I had to personally ask a random employee who didn’t really seem interested in helping, but did anyway. It wasn’t the best experience and I will likely not purchase something like this again from this store. I’d rather go to a store where the customer service agents actually care about providing customer service.

What can you say, it's a PS5! The grandkids LOVE it. There are so many game options available, and the fact that it can load disks or play online is a great. No regrets!

Having the latest in gaming technology with the PS5 is one thing that speaks for itself. But, the seemless process in the purchase and the curbside pick up was well worth the effort! Kudos!

It’s awesome. It has A lot of good games. The quality is really good.

It met my expectations, now I can play my video games and enjoy the new generation of console.

A very good game console I play for hours good games

Very fast processing. Games and apps load a lot faster than my older PS4 Pro. The graphics are pretty similar to my PS4 Pro

Great find, and great price, definitely my go to place for electronics, usually well stocked and different options

This is a great console! Super fast downloading, streaming and updating. Everything just seems to run smoother than the PS4.