Customer Ratings & Reviews

I recently purchased a PS5 from Best Buy, and I couldn’t be more impressed! The console itself is a powerhouse with fast load times, stunning graphics, and a smooth gaming experience. Setting it up was a breeze, and the controller feels incredible with its adaptive triggers and haptic feedback. Best Buy had it in stock, and the ordering process was straightforward, with quick delivery. Overall, I'm extremely satisfied with both the PS5 and the excellent service from Best Buy. Highly recommend!

I purchased the PS5 from Best Buy last December, and it’s been an absolute game-changer! The graphics are stunning, the performance is lightning fast, and the load times are practically nonexistent. The DualSense controller is a standout feature—it adds a whole new level of immersion with its haptic feedback and adaptive triggers. The console handles everything, from intense gaming sessions to streaming my favorite shows, without a hitch. Best Buy made the purchase easy, and I couldn’t be happier with my experience. Highly recommend the PS5 to any serious gamer!

Playstation cares about the user experience. In the Ps4 and Ps3 era, the controller microhones and touchpads were gimmicks. But not any more. Playing Returnal with my Ps5 Pro controller, the onboard speaker actually does a lot for immersion! They've got it down. It turns on my Sony TV when I turn it on, and turns off when my tv turns off. My TCL doesn't do that. The headphone jack works great, even though it shuts off the speakerss on the TV, that's actually a benefit, because it's rare that you would want both and my wife can use it with no hassle. PS Plus is as good as Gamepass ever was now. Tons of PS1, PS2 and PS3/4 titles that you can download immediately or stream instantly. I can be nostalgic at the drop of a dime and I love it. Watching YouTube on my TV with headphones through the controller allows me to watch quietly with a big setup and mostly wirelessly. The haptic controllers are a really cool experience and are fun sometimes even if not all the time! Sony is more compatible with USB microphones that Xbox and you can just plug in some headphones that have a microphone without complicated work arounds like Xbox. It HDMI 2.1 for high refresh rates and resolutions, even if not customizable like a PC, the default settings often just work best. Overall, very pleased with mine. I was going to wait and upgrade to the Pro, but I haven't noticed any reason to do so. I'm a pretty discerning user, as I love high resolution and frame rates. So that's saying a lot! I also was doing some upgrades to my NAS (hard drive storage unit) and ordered an extra SSD. Well well well. My Xbox can't use that for extra storage, but my Sony Can! I DO tend to play my Xbox more because it has Roboquest. And that is really the only reason. I prefer the experience of my PS5 in almost every way.

Bought the PS5 to replace my PS4. It looks great, sleek design and I enjoy the mic that’s in the controller. Runs fast and smooth. Comes with a good amount of storage as well

I recently got my hands on the PS5, and I must say, it's an impressive piece of technology! The design is sleek and modern, fitting perfectly into my entertainment setup. The performance is outstanding, with incredibly fast load times and stunning graphics that truly bring games to life. The DualSense controller is a game-changer, offering immersive haptic feedback and adaptive triggers that enhance the gaming experience. However, there are a few minor drawbacks. The storage space can fill up quickly, especially with the size of modern games, and the console can be a bit bulky and no native BT for headset. Despite these small issues, the PS5 delivers an exceptional gaming experience that makes it worth every penny. Overall, I'd give it a solid 4.5 stars!

I bought the Playstation 5 as an early Christmas present for my husband; needless to say he opened it immediatly. It replaces his PS4 and he loves it! Same excellent quality as the original...and the graphics are are amazing! The controller runs low pretty fast and needs to be recharged often, bummer. The slim size doesn't make a big difference on the shelf but he likes the new style. Playing MLB now and the graphics are awesome!

⸻ The PS5 Slim offers incredible graphics, games that load instantly, and a DualSense controller that feels incredibly realistic. With 1TB of storage, there's enough room for several large games. Excellent console.

The PlayStation 5 Console is a true marvel of gaming technology, delivering an unparalleled gaming experience that pushes boundaries and immerses you in a world of stunning visuals, lightning-fast loading times, and innovative features. With its powerful hardware, immersive gameplay, and an incredible library of games, the PlayStation 5 takes gaming to new heights. The standout feature of the PlayStation 5 Console is its cutting-edge hardware, designed to deliver stunning graphics and smooth performance. Powered by a custom AMD Zen 2 processor and a powerful GPU, the console supports ray tracing technology, 4K resolution, and up to 120 frames per second, ensuring breathtaking visuals and incredibly Immersive gameplay. The lightning-fast SSD storage in the PlayStation 5 revolutionizes loading times in gaming. Games load in a matter of seconds, reducing wait times and keeping you in the action without interruptions. The console's fast data transfer speeds also enhance game performance, allowing for larger and more detailed game worlds that seamlessly load and render. The DualSense wireless controller is a game-changer in itself. It introduces haptic feedback and adaptive triggers, offering a new level of immersion and realism. Feel the tension of a bowstring or the texture of different surfaces through the controller, enhancing your gameplay experience and making every action feel more impactful and engaging. The PlayStation 5 boasts an impressive library of games, ranging from highly anticipated exclusives to beloved multi-platform titles. From immersive storytelling adventures to pulse-pounding action games, the console offers a diverse range of gaming experiences for every player. With backward compatibility, you can also enjoy select PlayStation 4 games on the PlayStation 5, ensuring a vast library of entertainment right at your fingertips. The console's user interface is intuitive and user-friendly, making it easy to navigate through games, apps, and settings. The redesigned home screen provides quick access to your games, media, and friends, allowing for seamless multitasking and social interactions. The PlayStation Store offers a vast collection of digital games, downloadable content, and multimedia apps, ensuring there's always something to explore and enjoy. The PlayStation Plus subscription service enhances your gaming experience with a variety of benefits. With PlayStation Plus, you gain access to monthly free games, exclusive discounts, online multiplayer, and cloud storage for game saves. This subscription service adds incredible value to your PlayStation 5 experience, ensuring a constant stream of exciting content and multiplayer opportunities. The PlayStation 5 supports a range of multimedia applications, allowing you to enjoy your favorite streaming services, such as Netflix, Disney, and Spotify, directly on your console. With the ability to stream 4K content, the PlayStation 5 becomes a hub for all your entertainment needs, delivering immersive visuals and high-quality audio for a truly cinematic experience. In conclusion, the PlayStation 5 Console is a powerhouse gaming system that offers an unparalleled gaming experience. With its cutting-edge hardware, lightning-fast loading times, immersive gameplay, and an incredible library of games, the console sets a new standard for gaming excellence. Whether you're a casual gamer or a devoted enthusiast, the PlayStation 5 takes gaming to new heights, providing hours of entertainment, breathtaking visuals, and innovative features that will leave you in awe. Strap in, grab your controller, and get ready for an unforgettable gaming journey with the PlayStation 5.

The PlayStation 5 is an incredible leap forward in gaming technology. The lightning-fast SSD completely changes the gaming experience, eliminating load times and making gameplay feel seamless. Its graphics capabilities are stunning, with 4K resolution and ray tracing that bring games to life like never before. One standout feature is the DualSense controller. The adaptive triggers and haptic feedback create a level of immersion I’ve never experienced before. Whether it’s the tension of drawing a bowstring or the rumble of footsteps on different surfaces, it adds a whole new dimension to gaming. The PS5’s interface is sleek and intuitive, and its backward compatibility with PS4 games is a big plus, especially with many titles running better than ever. While the console is quite large, its design feels futuristic and helps with cooling during long gaming sessions. The only downside is the limited SSD storage, especially for those with a large library of games. However, the option to expand storage is a useful feature. Overall, the PS5 delivers on every front: performance, visuals, and innovation. It’s a must-have for gamers who want the best the industry has to offer. Rating: ★★★★★ (5/5)

I had been trying for a while to find a PlayStation 5. I checked Target, GameStop, and even looked at ordering online, but the delivery times were showing about a week, and I was too excited to wait that long. After some searching, I noticed that Best Buy had same-day pickup available at a location about 30 miles from me. I made the drive, and honestly, it was worth it. The pickup process couldn’t have been easier. It took me less than five minutes in the store to get my PS5 along with an additional controller. The staff was helpful, organized, and made the whole experience smooth from start to finish. The console itself is amazing. Setting it up was simple, and I’ve been enjoying every minute of gaming since. The performance, the graphics, and the overall feel of the DualSense controller are on another level compared to older consoles. I really appreciate the way Best Buy handled this purchase. I went from just thinking about buying a PS5 to actually playing on one the very same day, without the stress of waiting for shipping or dealing with long in-store hassles. My satisfaction level after this purchase is honestly very high. Highly recommend Best Buy if you’re trying to get your hands on a PS5 their same-day pickup made all the difference for me.

I switched from a Xbox one to a PlayStation, and yes I know that there will be an obvious difference because of PlayStation being way newer than the Xbox one. But the one thing I love way more about PlayStation is the controllers, I have noticed they are way more comfortable and my aim got extremely better after playing on PlayStation, now I’m not saying this will be everyone’s experience, but this was mine. I love how the controller has a built in mic, and you can change the sensitivity on the buttons. The PlayStation also has a 1TB storage which is nice. PlayStations graphics are amazing but you do have to have the right monitor/ tv for that as well. Overall this product is amazing. I do recommend getting this if you like single player games, because Xbox has way more multiplayer games, and I did enjoy that. When playing on PlayStation do keep in mind that multiplayer games that you pay for can only be played if you buy PlayStation plus, you can’t just buy a game and automatically be able to play online, I just learned that (ik I’m late). But overall I love it!

I recently purchased the PlayStation 5 from Best Buy and it has completely transformed my gaming experience. The console is incredibly fast, thanks to the SSD — load times are almost non-existent. The graphics are stunning, especially when playing titles like Spider-Man: Miles Morales and God of War: Ragnarök. The DualSense controller deserves special mention — the haptic feedback and adaptive triggers add a whole new layer of immersion that you have to feel to believe. Setup was quick and easy, and I love the sleek, futuristic design of the console. Best Buy’s service was great too. My order arrived on time and in perfect condition. Highly recommend both the PS5 and buying it from Best Buy!

I’ve been using the PlayStation 5 for a while now, and it has completely changed how I enjoy gaming. The first thing I noticed is how fast everything loads — switching between games or hopping into a match takes just seconds compared to older consoles. The graphics are stunning, especially on games that take full advantage of 4K and ray tracing. Playing on a PS5 feels like stepping into a more detailed and immersive world. Another highlight is the DualSense controller. The adaptive triggers and haptic feedback add a whole new layer to gameplay, whether it’s feeling the resistance of pulling a bowstring or the subtle vibration of footsteps on different surfaces. It makes even simple moments more engaging. I also like how quiet the console runs despite its power. Even during longer sessions, it doesn’t sound like a jet engine, which was sometimes an issue with the PS4. The storage space is solid for now, but with the size of modern games, I can see myself upgrading in the future. Overall, the PS5 feels like a true next-generation console. Between the speed, visuals, and the innovation of the controller, it makes gaming more enjoyable and immersive than ever.

I was waiting to buy PS5 for a while and fortunately I got a great deal at bestbuy. The product lives upto the hype. The games look far more realistic than in PS4 with enhanced graphics, better controls and increased capacity. Appearance wise, the console is extremely sleek and relatively smaller in size hence, doesn’t take a lot of space on the tv cabinet. The controllers come in variety of colors and pretty much have similar functionalities than previous versions. Overall, its a great buy for all game lovers.

Been a gamer all my life (console/desktop). Had the supernes in the 90's and PS1 in the early 2000's, not owning PS2, PS3, PS4. I've been playing mostly desktop games since my dad sold the PS1. Last year purchased the PS5 slim w/ COD bundle to treat my self and since then I have been playing games from PS5. I played D4 on PS5 which I used to play on desktop. The beauty with this is PS5 had high resolution and smooth quality. With my desktop it varies (crashing/lag etc...). Goodbye desktop games for now. I am happy with my PS5. Now with an upgraded 2T m.2 ssd, I'm happier!

The PlayStation 5 really impressed me with its speed and graphics quality. The controller feels amazing and truly changes the gaming experience. The only downsides are the limited storage space and the console’s large size, but overall I’m very happy with the purchase.

couldn’t be happier with my PlayStation 5 purchase. The console itself runs beautifully—fast loading times, smooth graphics, and great performance on every game I’ve tried so far. The setup was simple, and everything worked right out of the box. What really stood out, though, was the service I received at the time of purchase. The staff were knowledgeable and patient, answering all my questions and helping me choose the best version for my needs. They also explained the warranty options clearly, which gave me extra peace of mind. Later on, when I had a small question about accessories and online setup, the help I received from customer service was quick and friendly. It’s nice to know that support doesn’t end once you leave the store. Overall, the PS5 has exceeded my expectations, and the buying experience made it even better. Highly recommend both the console and Best Buy’s helpful team!

Wow! First time owning a Playstation. After having spent sometime at Best Buy talking over it with the very knowledge staff. I applied for a Best Buy credit card and was granted credit right there on the spot! I used the card to not only purchase my new PS 5, I also got a great deal on a home theater sound system to complement and enhance my gaming experience. If you haven't had the Playstation experience, and not sure if you want to, I can say as a gamer from the 80's and this being my first time owning a Playstation I am so impressed and couldn't be happier! Easy to set up and navigate through its good to familiarize yourself with the menu, settings and controller options. Most of these have easy to follow in-game tutorials and support. The DualSense Wireless Controller fits nicely in your hands and has many features, (I played through the Astro's PLAYROOM tutorial, that was pre-installed with my PS5 console) Super fun and easy to interact with, you'll be surprised and amazed by the many functions of this controller designed to give you the ultimate gaming experience! The PS5 Console looks amazing. Out of the box it has white detachable face plates which can be swapped out for different designs and colors, (I changed mine to Black) Most come with the standard features and products like power cords, USB cables. (Check your box for details) Knowing how to take on and off the face plate will help with cleaning and general maintenance. I have my PS5 Horizontal in a dust free area, and it looks great and fits right in. For my first gaming experience I chose the game Horizon Zero Dawn Remastered for the PS5. Playing this game on an Olde screen really puts you into another world. You can tell a lot of care went into the game, as some of the details are stunning. I often stop just to watch the sunset. With the controller rumbling and pushing out sound effects from the game just puts you even deeper into this beautiful colored and vibrant world. But no matter the experience you're looking for Im sure you'll find it here with the PS5 Slim Console! Enjoy the future of Gaming!

I panic bought this on the cyber Monday sale and it only took 4 days to get to my house in perfect condition!! It turns out my PS4 that I thought died just needed to be brought to my local electronics fixer for a simple fix. But hey, I love this one as much as my 4 (a bit more actually) so yay for finally getting the 5 after all this time, I really love how fast it is and especially how many ps4 games are backwards compatible with it, I got the disc version and it seems to work perfect. Also the duelshock controller is such an upgrade compared to the PS4 controller!! One thing I truly don't like about this is how white it is, I know it's superficial but the og black just looked better for the previous models, I already have plans and items in my Amazon cart to reshell both the controller and the console itself, so that'll be fun. This was also my first time using BestBuy online, (usually I just go there, but again panic lol) it was awesome with a very quick delivery and no problems with the box so thanks for that!!

Review for Best Buy and the PS5 Purchase I recently purchased a PlayStation 5 from Best Buy, and I couldn’t be happier with my experience! The product itself is a gaming powerhouse with incredible graphics, lightning-fast load times, and an impressive lineup of exclusive games. Setting it up was a breeze, and the DualSense controller adds a new level of immersion with its adaptive triggers and haptic feedback. What truly elevated my experience was Best Buy’s excellent service and unbeatable offers. Their deals and promotions for the PS5 and accessories are top-notch, making it easier to grab everything I needed without breaking the bank. I also appreciated their extended warranty options and knowledgeable staff who answered all my questions and provided helpful recommendations. Best Buy made the entire purchase process smooth and hassle-free, from ordering online to picking it up in-store. If you’re looking for great products and amazing offers, Best Buy is definitely the place to shop!