Customer Ratings & Reviews

didnt like that all the game you had to play on line only

I need to have a better service because my order's are being canceled for no reason and i need to have this fixed please.

The PS5 came with a problem, it was showing an error on every PS5 game, customer service was great and they solved my problem right away offering a refund.

I don't like that the 800 numbers specifically told me I was allowed to return the items that I purchased within 15 days they only took back the PS5 console but did not take back the video game citing that it was opened I don't understand why you would take a device that costs Almost $600 and you won't take back a video game that only costed 50 doesn't make any sense to me now I'm stuck with a game that I cannot sell. The game is MLB 25 the show for the PS5. Not going to change my rating unless a manager can allow me to use the game for store credit and return to the store to replace it for a new product.

We all know it's a good buy....only problem is my controller box button is hard to press...

This ps4 is malfunctioning, it makes loud noises, the panels are falling off, the games are also laggy and some are unplayable

Lags, WiFi goes in and out, when purchased device was dusty

Wasn't in the box so I had to return it, very disappointed in Best Buy!!!

Open box wasn’t that good it had scratches, but new.

It over heats a lot I don’t know why it’s not like the original one

Worst purchase EVER. it was the slim version after exclusovely asking for the og model. The fan was so loud. The system kept crashing. The trash can got this purchase as i tried to call the store to return it but they told me i could not

The upside to my delivery is that it arrived on time as it was stated in its delivery estimate. The downside is that the person who delivered my package looked as if he was in a hurry and sent it to the wrong address. I didn't know it was mine until my neighbor came by a couple of minutes later and brought it to me.

Every time I play apex some how my PlayStation freezes up. Then have to submit n report n nothing never happens. Happens about 3/4 times every 2 weeks

I bought a NEW PS5 online that this store (11301 W Pico Blvd, Los Angeles, CA 90064) was delivering on, and this store tried to ship me an OPEN BOX PS5 thinking I wouldn't notice or return it. Disappointing experience. Avoid this location like all the other reviews have pointed out. Just my luck the online buy was given to them to fulfill.

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PS5 itself runs great, right analog stick sticks and received the package without the power cord and the tape job on the outside box left to where you could literally see the PS5 box inside.

The disc part is broken in less than a year I’m not happy at all

We had to exchange the first one because it suddenly wouldn’t power on but the second one hasn’t had any issues so far

It over heats way to fast maybe a frew minutes after starting to play it heats up

Expensive but you get what you pay for. My opinion it should come with 2 controllers for the price