Customer Ratings & Reviews

My ps5 was never delivered..So I couldn’t tell you how it performs.

Didn't even get my order after having a hard time to even try. Now im have the HARDEST time getting a refund! Yall are gonna get me my refund or im going straight to corp, this is ridiculous I'm NEVER shopping from this place every again!

I wouldn’t buy another slim ps5 , I haven’t had this console long and I’ve been having problems. For the second time now the console will not cut on I have to wait til the next day. Never had this problem with the regular ps5

This person need more training he act like he did not won’t me to help me I spend over $1800 in this day but sales person was horrible

I love this so much,The PS5 is awesome! Super fast load times, amazing graphics, and a great game library. Definitely worth it!

Ps5 slim gets very hot and needs to be turned off at times and for $500 i dont think its worth it...I might as well buy a pc

I love my game until it crashed out on me but everything about PlayStation corporate is trash

The sales person is very helpful to us. He offer us to sign a reward card so we can get a discount

ABSOLUTE GARBAGE. Best Buy thinks it’s acceptable to knowingly sell used ps5’s that are faulty. Be careful with products that say that they are certified for re-sale. Best Buy has gotten extremely lazy with quality control

We were very excited to upgrade to a PS5 after 10 years on a PS4. This product has been unfortunately problematic. The PS5 will draw a lot of power causing the breaker to trip. We've tried putting on different circuits and had the same issue. We also tried using a battery back up so that if the breaker trips we have time to reset it before the PS5 shuts off. This is when we discovered it's tripping itself.

Broke on ne after 16 days could not return to Best Buy called Sony they were great about repairing it and sending back for free all cost covered but was a headache having to call and shipping it and waiting to be fixed

There was an Issue with the hdmi port, at the store to see if they can fix it or will

They said PS5 was going to be great and all the games are mediocre as instead of great games they just want you to buy subscriptions. This is the last game system will ever spend money on.

Horrible to set up for my 13 yr old I had to create an ac t for myself to add an account for him horrible

Controller had some stick drift. Called local number goes to a call center. They told me to come in and bring the controller to look at it. Went in geek squad at the store said unable to do anything unless I bring the ps5 console back. Asked for a manager to call which never happened. Awful service

stylish (if you have a star wars stormtrooper vibe going on) but i loathe the ps5 interface. call me an old timer but ill stick with ps4.

They did not let me purchase but they are go digital games

I just bought this system at the beginning of January for myself. Imagine my surprise that only 2 months later, the system will not turn on. Not overused and was not left on. Power cord works in my printer so I know it’s the system itself. Definitely will not buy Sony products again

I was charged for 3 Playstation when I only purchased one. Very unhappy

It broke within a few months. We had to take it to a repair shop because geek squad/ Best Buy wouldn’t do anything about it. They said we’d have to go through Sonys warranty process and mail the system to them to inspect. It was just annoying overall but luckily the repair shop that we found had it fixed within 20 minutes.