Customer Ratings & Reviews

So far I'm loving the PS5. The slim model fits nice in my gaming area

I haven’t even turned my PS4 on for months but figured I’d get caught up and get the PS5. Smooth operation and easy to set up. PlayStation for Life.

We really like the game, we already game to controllers to play in couple

Great purchase, do not have to worry about getting knock off product with them.

Best quality ever seen their packaging was also too good

Great experience with my purchase, employees were really helpful.

The upgrade from my old ps4 to the ps5 is indescribable. It processes and loads so quickly and the visuals are stunning.

Good console, controller has drift after 5 months. Added ssd card easily. Way easier than the ps4.

Thank you for everything Best Buy , you are the best

Amazing customer service, the girl was really helpful

VR blew me away; everything is amazing! I especially like the interactive display.

Always buying at BestBuy because of rewards and offers thru the BestBuy CC, and even if was a refurbished item Geek Team cleaned and restored like new !!!

Great purchase at a great price... Item was unable at store so they provided me with shipping that to my house..

Having the latest in gaming technology with the PS5 is one thing that speaks for itself. But, the seemless process in the purchase and the curbside pick up was well worth the effort! Kudos!

Ps5 is a great console for single player the setup is easy and the gameplay is great

This is by far the best console out there atm ;) I really love the selection of PS plus I highly recommend getting the premium, hours of entertainment.

Great system, I ordered the slim version but when I got home I realized I received the standard version.

Fun console to play on. Love how’s there’s a microphone with the controller. Seems to work well when I play with people

Great console. My daughter absolutely loves it. Playstation is my favorite. Highly recommend

The product itself is great. My issue lies with the lack of customer service when I came into the store. I walked right to what I needed, and needed assistance. I looked around and could not spot a SINGLE employee on the floor. So I went to the check in desk and asked if she could please have someone come and answer a question for me and told her where I would be. She got on a walkie and sent the message and I waited… and waited… and.. waited. 4 employees this time walked right by, avoiding eye contact. I understand if there is already a task they are assigned to or a department they are assigned to, but the very least they could do is ask if I’ve been helped, and if not, ensure I get the help I need. These are expensive products and I want to make sure I’m making the correct and educated decision. When I finally had help I had to personally ask a random employee who didn’t really seem interested in helping, but did anyway. It wasn’t the best experience and I will likely not purchase something like this again from this store. I’d rather go to a store where the customer service agents actually care about providing customer service.