Customer Ratings & Reviews

They lady who sold me this ps5 was extremely rude and seem like she didn’t know what she was doing.. I get it sometimes there is a learning curve but she didn’t have to give me attitude. My Best Buy card had declined because of a fraud alert… I was told by her that I needed to leave and call the bank need tho it was a Best Buy account.

The disc drive is broken thank god i bought the warranty

It over heats a lot I don’t know why it’s not like the original one

I don't like that the 800 numbers specifically told me I was allowed to return the items that I purchased within 15 days they only took back the PS5 console but did not take back the video game citing that it was opened I don't understand why you would take a device that costs Almost $600 and you won't take back a video game that only costed 50 doesn't make any sense to me now I'm stuck with a game that I cannot sell. The game is MLB 25 the show for the PS5. Not going to change my rating unless a manager can allow me to use the game for store credit and return to the store to replace it for a new product.

Worst purchase EVER. it was the slim version after exclusovely asking for the og model. The fan was so loud. The system kept crashing. The trash can got this purchase as i tried to call the store to return it but they told me i could not

Open box wasn’t that good it had scratches, but new.

The upside to my delivery is that it arrived on time as it was stated in its delivery estimate. The downside is that the person who delivered my package looked as if he was in a hurry and sent it to the wrong address. I didn't know it was mine until my neighbor came by a couple of minutes later and brought it to me.

I was order PS5 online but it’s delivered like open box. So I replaced it for new one.

This ps4 is malfunctioning, it makes loud noises, the panels are falling off, the games are also laggy and some are unplayable

Every time I play apex some how my PlayStation freezes up. Then have to submit n report n nothing never happens. Happens about 3/4 times every 2 weeks

Controller is broken and they never send a new one

Wasn't in the box so I had to return it, very disappointed in Best Buy!!!

Lags, WiFi goes in and out, when purchased device was dusty

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We had to exchange the first one because it suddenly wouldn’t power on but the second one hasn’t had any issues so far

PS5 itself runs great, right analog stick sticks and received the package without the power cord and the tape job on the outside box left to where you could literally see the PS5 box inside.

It over heats way to fast maybe a frew minutes after starting to play it heats up

Disc drive went out within a week and had to send it back to PlayStation and it's already messing up. The PS5 slims are horrible!

Expensive but you get what you pay for. My opinion it should come with 2 controllers for the price

I bought a NEW PS5 online that this store (11301 W Pico Blvd, Los Angeles, CA 90064) was delivering on, and this store tried to ship me an OPEN BOX PS5 thinking I wouldn't notice or return it. Disappointing experience. Avoid this location like all the other reviews have pointed out. Just my luck the online buy was given to them to fulfill.