Customer Ratings & Reviews

I thought it was better. Not what I expected. I’m thinking of returning the product back to the store.

All of a sudden on this ps5 but not my other i get constant lan drops but better than buying a ps5 pro and getting ripped off

Purchased online OPEN BOX EXCELLENT. Console was loosely thrown in shipping box with no padding on the bottom, controller sitting on top of console. Needless to say the console arrived damaged. Power cable and HDMI cable were included however original box, owners manual, USB cable and little feet for horizontal orientation were NOT included. How is this considered EXCELLENT!? Promptly returned to BB. If you must purchase an OPEN BOX go to your local BB and make sure everything is included and working as it should. Don't waste your time buying online.

Had to buy this to play the college football game that just came out!

Its ok i perfer the original model better cuz of them changing the charging cable from usb c to c to c and i didnt have any c to c cables other then that plus the cooler is different sense the size is smaller gotta buy more equipment smh

My son love it. It was ready for pick it in less than one hour.

Having a great time with the system. Haven't had any problems with the expectation of the disc cover

Great for casual gaming and competitive gaming, loved it over my ps4 and xbox

Another grate console from Sony. The only issue I had was the update and download times took hours.

So far so good. I just had the worst customer service experiences with the Playstation support.

It works good, but after a month the hdmi stoped working, I just need to return it

DON'T BUY A CONSOLE FROM BEST BUY. I bought an open box listed as 'Excellent Condition'. The small print literally says "Works and looks like new. Restored to factory settings. Includes all original parts, packaging and accessories (or suitable replacement). However, it did NOT include the charging cable, the stand, or any of the packaging materials or paperwork inside. The manager Jermaine was rude, couldn't be bothered to help, and just kept repeating "it's an open box, that's what you get." He refused to look at the small print visible on the website that I was trying to show him on my phone. So BEST BUY - you would rather let $500 slip through your fingers rather than spend two minutes talking with a customer? Fine. I'll take my money elsewhere. Useless.

I ended up returning it. It downloads too slow unfortunately. I really wanted to love it. But never got to play a game. Maybe theres something to it i dont know

I only had it for 2 weeks and it broke down the disc driver stop working after only 3 times using it

This is a quite amazing and wonderfully entertaining game box.

The slim was just what I needed. Faster & better picture than the ps4

Great customer service and definitely worth it in my opinion

I think Sony rushed trying make up for pandemic my 3rd one so far no issue

not enough exclusives and the controller dies way too fast. better than the series x

Nice system. Was supposed to pick it up in store but was delayed with no explanation.