Customer Ratings & Reviews

couldn’t be happier with my PlayStation 5 purchase. The console itself runs beautifully—fast loading times, smooth graphics, and great performance on every game I’ve tried so far. The setup was simple, and everything worked right out of the box. What really stood out, though, was the service I received at the time of purchase. The staff were knowledgeable and patient, answering all my questions and helping me choose the best version for my needs. They also explained the warranty options clearly, which gave me extra peace of mind. Later on, when I had a small question about accessories and online setup, the help I received from customer service was quick and friendly. It’s nice to know that support doesn’t end once you leave the store. Overall, the PS5 has exceeded my expectations, and the buying experience made it even better. Highly recommend both the console and Best Buy’s helpful team!

“I recently got my hands on the PlayStation 5, and it’s been an incredible experience. The design is sleek and modern, and it’s surprisingly quiet during gameplay. The performance is flawless, with lightning-fast load times and stunning graphics that make games look more immersive than ever. The new Dual Sense controller offers a fantastic, responsive feel, especially with its haptic feedback and adaptive triggers. Whether you’re playing action-packed games or exploring open worlds, the PS5 truly elevates the gaming experience. Highly recommended for any gamer!”

It does it all. Movies, games, music, and even surfing the web if you want to. Easy to set up depending on your existing equipment. Had the system set up and games installing within an hour. Kids love it and even the gf managed to figure out how to use it for streaming her shows.

I've been a gamer for years, and I've seen my fair share of consoles. But let me tell you, the PS5 is something else. It's like stepping into a whole new world of gaming. The speed is insane. I used to wait forever for games to load, but with the PS5, it's like magic. You're in the game before you know it. The graphics are jaw-dropping. I've never seen anything so lifelike on a screen. And the DualSense controller? It's a game-changer. The haptic feedback and adaptive triggers make you feel like you're actually in the game. If you're a serious gamer, the PS5 is a must-have. It's the future of gaming, and it's here now.

It’s a nice product with good quality and features, user friendly interface, nice graphics with multiple games. Controller is quite easy to handle while playing.

I waited for several years to upgrade from PS4 to PS5. When I found out that I was going to be forced to upgrade if I wanted to keep playing online I wasn't very happy, PlayStation is getting rid of the online network for PS4. My wife purchased the PS5 for me for Christmas and, while the cost is higher than I'd like, the quality really shines through, from the online network, to the PlayStation and controllers. I only have 1 actual PS5 game right now but when I play the PS4 games on it, everything looks cleaner, the game responds faster and everything overall is better. I still wish they would give us more internal storage.

I really love my PS5. It runs really well, has a lot of games I like, with no lag. The new feature on the pad of the controller is cool, and the PS5 tower has a unique design that I like. Definitely recommend.

Haven't had a gaming system since my son was born in 2013. Just not enough time to game. I had an xbox and was very happy with it, but reluctantly sold it. My son has a Nintendo switch, which is fun however it lacks sports games which are my favorite. I decided since ncaa football was coming out we should get a new system. We did our research and decided the amount of games and especially the controller, Playstation was the way to go. Well we haven't played a different game since ncaa football came out and we couldn't be happier. The graphics are incredible and the controller is made by aliens im quite sure. So advanced and incredible. Couldn't be happier with our purchase.

The ps5 slim is a great gaming console, with lots of space for games I believe that downloading from the ps store is better than buying the physical games, everything loads fast, i have had no issues with this console

A lot of storage. No lag. Fast and with a lot of games.

I have owned all of the recent gaming consoles and PS5 is by far the best. The UI is clean and the speed is amazing. I loaded the same game on PS5 and Xbox Series X. The PS5 finished in half the time as the Xbox. Now that most games can be purchased for either console, PS5 is the clear winner for me.

⭐⭐⭐⭐⭐ I recently purchased a PS5, and it has completely exceeded my expectations! The graphics are stunning, and the gameplay is incredibly smooth, especially with the 120Hz support on compatible games. The DualSense controller is a game-changer with its adaptive triggers and haptic feedback—it makes gaming so immersive! The system is fast, thanks to the SSD, and switching between games or apps feels seamless. Definitely worth the upgrade from my PS4. Highly recommend it to anyone looking for a next-gen gaming experience!

Love how quick everything loads and 1Tb upgrade from the base ps5. The actual look of the ps5 has grow on me over the year but still not the best out of all the other PlayStations before it

The PS5 is a wonderful product. It doesn't disappoint at any level. Sharp, fast and unmistakably modern. Sony continues to be a dependable brand for home electronic entertainment. Just as Levi is for pants.

Updated from PS4. Faster, better graphics, easy to set up and use. Nice additional features and main menu / widgets. Only had it set up for a week, but happy so far.

Very good performance High quality of graphics High speed But very expensive

Was able to buy myself and my little brother a ps5 with Best Buy’s PayPal checkout option. Now we can play together since we don’t get to see each other often. Ps5 digital is a sweet deal but went with the disc version so I can let my little bro dust off my ps4 games! Unfortunately, not the ps3 games, but all the same I can recycle my childhood and he can add to his. As an advid PC gamer, I often find myself choosing PS5 for larger titles as most largely marketed games seem to be optimized for PS5 for graphics and performance. Could use more storage capacity but there are memory accessories for those who need it. Stock setup I can download about 4-5 large games at once.

Great game system just dont do what i did and but it sidways it ruined my playstation where i could only buy digital games cause the disc drive git ruined by liquid from inside the playstation

love love love this console obsessed with the design and the graphics output hats off to the design team

The PlayStation 5 has been an amazing upgrade in every way. The graphics are incredibly sharp, the load times are almost instant, and the overall performance is smooth and fast. Games look and feel more immersive thanks to the powerful hardware and the DualSense controller, which adds new levels of feedback and precision. The console runs quietly, the interface is easy to navigate, and features like 3D audio and 4K resolution make the gaming experience feel next level. Whether you’re playing big titles or streaming apps, everything works seamlessly. Overall, the PS5 is absolutely worth it reliable, powerful, and built for both casual and serious gamers. Highly recommended.