Customer Ratings & Reviews

Very excellent store. The emplyees are very nice...

When setting up unit for the first time, my kids where neutral at watching. the set up was very quick, and when turned on, it was like lightning had struck, WoW

This was supposed to be a gift for our son but my hubby loves it way more. Great graphics

This is one of the best consoles for gamers out there. I love the controller vibration and the sound of it. Also playing on 120 fps feels unreal it is so good for a console like this. It never over heats unless you use it over 5 hours. It really is a great gaming system!

Great console really recommend great for a gift or just for yourself.

I’ve been using the PlayStation 5 for a while now and it’s honestly been a great experience overall—easy 4.5/5. The performance is super smooth, load times are insanely fast, and games just look amazing. The controller is probably my favorite part—it actually feels different depending on what you’re playing, which is pretty cool. Only reason it’s not a full 5 stars is the storage fills up faster than you’d expect, and the console itself is kinda big. But if you’re into gaming, it’s definitely worth it.

So the thing is we ordered this item as an “open box” clearance item. When we took it home it worked well but the disc drive had some issues. So for the item itself it’s really like 3 stars. BUT the five stars are for customer service. We returned the item on BLACK FRIDAY and the girl who helped us was super friendly and got us in and out of the store within minutes, even while having to troubleshoot a missing item number. Definitely restored faith in me that the in person retail experience is almost always worth it!

Buying the PlayStation 5 from Best Buy has been an amazing experience from start to finish. The ordering process was smooth, delivery was fast, and everything arrived in perfect condition. The PS5 itself is a huge upgrade. It’s incredibly fast, with almost no load times, and the graphics are stunning. The DualSense controller really stands out—it adds a level of immersion that makes gaming feel more real and engaging. Overall, the PlayStation 5 delivers next-level performance, and Best Buy made the entire purchase effortless. I highly recommend both the console and buying it through Best Buy.

Fast, easy and convenient purchase. Picked it up to avoid waiting for shipping. Product was there waiting for me first thing in the morning.

Works great, love it. Play it most days. Really enjoy it.

Best console on the planet, and this is my first ever!!! I've always loved PlayStation but man, was I blown away!

I really love my ps5, also the guy who helped me to chose it, it was a great guy, very cool and respectful

It works perfectly, great quality overall a great pick

Great product have had it for over 2 years works wonderfully

The graphics are amazing for a console. One of the better consoles I have played on and the controller is great.

The graphics look great, the menu is simple, and switching between games is smooth. It’s one of those “turn it on, play, no stress” types of systems.

Bought for my boyfriend as he needed a new one, great console, works as it should, employees helped me make sure to get the correct one with disc as i was unaware there were different versions

Great Console graphics are great and fast and easy.

Bought for my son's birthday. So far, it's been nothing but great reviews. Visually, ease of navigating through it and backwards compatibility is great too!

The PS5 is an amazing gaming console with fast loading times, great graphics, and smooth gameplay.