Customer Ratings & Reviews

Always buying at BestBuy because of rewards and offers thru the BestBuy CC, and even if was a refurbished item Geek Team cleaned and restored like new !!!

The upgrade from my old ps4 to the ps5 is indescribable. It processes and loads so quickly and the visuals are stunning.

The product itself is great. My issue lies with the lack of customer service when I came into the store. I walked right to what I needed, and needed assistance. I looked around and could not spot a SINGLE employee on the floor. So I went to the check in desk and asked if she could please have someone come and answer a question for me and told her where I would be. She got on a walkie and sent the message and I waited… and waited… and.. waited. 4 employees this time walked right by, avoiding eye contact. I understand if there is already a task they are assigned to or a department they are assigned to, but the very least they could do is ask if I’ve been helped, and if not, ensure I get the help I need. These are expensive products and I want to make sure I’m making the correct and educated decision. When I finally had help I had to personally ask a random employee who didn’t really seem interested in helping, but did anyway. It wasn’t the best experience and I will likely not purchase something like this again from this store. I’d rather go to a store where the customer service agents actually care about providing customer service.

My bf loves it he never been a gamer but he loves this one

What can you say, it's a PS5! The grandkids LOVE it. There are so many game options available, and the fact that it can load disks or play online is a great. No regrets!

This is by far the best console out there atm ;) I really love the selection of PS plus I highly recommend getting the premium, hours of entertainment.

A nice upgrade with some great features. I particularly enjoy feeling the resistance in the controller triggers when the character in the game I’m playing has to do something strenuous. Really immersive.

If you don’t turn on side gets hot then doesn’t work shuts down who knew nothing in instructions

This is a great console! Super fast downloading, streaming and updating. Everything just seems to run smoother than the PS4.

Great purchase, do not have to worry about getting knock off product with them.

We really like the game, we already game to controllers to play in couple

Great purchase at a great price... Item was unable at store so they provided me with shipping that to my house..

Great service, and very helpful! Definitely coming back

Great warranty! Awesome system Best Buy always has multiple options to having products they sell I stock or near other locations.

Fun console to play on. Love how’s there’s a microphone with the controller. Seems to work well when I play with people

I expected something different. It looks very similar to previous generations.

I bought the slim version of the Playstation 5 and am very happy it takes up way less space and is extremely quiet. I highly recommend it if you dont have a lot of space to place a gaming console.

I love my tv it has a very good and clear picture i also love my ps5 i also purchase along with my iPhone love best by thanks for making things affordable for me i will recommend all my family and friends

Great experience with my purchase, employees were really helpful.

Great system, I ordered the slim version but when I got home I realized I received the standard version.