Customer Ratings & Reviews

Love my new PS5 . learning how to play a lot of new games

I need to have a better service because my order's are being canceled for no reason and i need to have this fixed please.

Have had several issues returned my first one I purchased because the console kept crashing, now the second one the controller takes a crap after 3 times using it. I take it back on the 15th day while I understand it's one day past their rules the manager would only give store credit. But did not have the same system I had available I would have had to down grade or spend another $65. They just kept trying to sell me a new controller. Which I have to do but I'll do it else where.

didnt like that all the game you had to play on line only

They lady who sold me this ps5 was extremely rude and seem like she didn’t know what she was doing.. I get it sometimes there is a learning curve but she didn’t have to give me attitude. My Best Buy card had declined because of a fraud alert… I was told by her that I needed to leave and call the bank need tho it was a Best Buy account.

The disc drive is broken thank god i bought the warranty

We all know it's a good buy....only problem is my controller box button is hard to press...

I don't like that the 800 numbers specifically told me I was allowed to return the items that I purchased within 15 days they only took back the PS5 console but did not take back the video game citing that it was opened I don't understand why you would take a device that costs Almost $600 and you won't take back a video game that only costed 50 doesn't make any sense to me now I'm stuck with a game that I cannot sell. The game is MLB 25 the show for the PS5. Not going to change my rating unless a manager can allow me to use the game for store credit and return to the store to replace it for a new product.

It over heats a lot I don’t know why it’s not like the original one

Open box wasn’t that good it had scratches, but new.

Worst purchase EVER. it was the slim version after exclusovely asking for the og model. The fan was so loud. The system kept crashing. The trash can got this purchase as i tried to call the store to return it but they told me i could not

The upside to my delivery is that it arrived on time as it was stated in its delivery estimate. The downside is that the person who delivered my package looked as if he was in a hurry and sent it to the wrong address. I didn't know it was mine until my neighbor came by a couple of minutes later and brought it to me.

I was order PS5 online but it’s delivered like open box. So I replaced it for new one.

This ps4 is malfunctioning, it makes loud noises, the panels are falling off, the games are also laggy and some are unplayable

Every time I play apex some how my PlayStation freezes up. Then have to submit n report n nothing never happens. Happens about 3/4 times every 2 weeks

Controller is broken and they never send a new one

Wasn't in the box so I had to return it, very disappointed in Best Buy!!!

Lags, WiFi goes in and out, when purchased device was dusty

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PS5 itself runs great, right analog stick sticks and received the package without the power cord and the tape job on the outside box left to where you could literally see the PS5 box inside.