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Customer Ratings & Reviews

Model:
1000039671
SKU:
11850309
$923.77

Customer reviews

Rating 4.9 out of 5 stars with 9412 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's outstanding overall performance, impressive graphics, and fast speed. Many also appreciate its compact size, ease of use, and generous storage capacity, often recommending it over other consoles. However, some users have reported concerns about fan noise and occasional disc drive malfunctions. While overheating is a topic of discussion, many customers indicate they have experienced no issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 452 Showing 9,021-9,040 of 9,410 reviews
  • Rated 2 out of 5 stars

    ps5interface is terrible.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stylish (if you have a star wars stormtrooper vibe going on) but i loathe the ps5 interface. call me an old timer but ill stick with ps4.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Game system isn't worth the investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They said PS5 was going to be great and all the games are mediocre as instead of great games they just want you to buy subscriptions. This is the last game system will ever spend money on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad customer service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller had some stick drift. Called local number goes to a call center. They told me to come in and bring the controller to look at it. Went in geek squad at the store said unable to do anything unless I bring the ps5 console back. Asked for a manager to call which never happened. Awful service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this system at the beginning of January for myself. Imagine my surprise that only 2 months later, the system will not turn on. Not overused and was not left on. Power cord works in my printer so I know it’s the system itself. Definitely will not buy Sony products again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broke within a few months. We had to take it to a repair shop because geek squad/ Best Buy wouldn’t do anything about it. They said we’d have to go through Sonys warranty process and mail the system to them to inspect. It was just annoying overall but luckily the repair shop that we found had it fixed within 20 minutes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Run around

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How Much Longer? Ordered P.S. 5 on 11/14/24 and I am still waiting for it to ship. Order is DELAYED and since I ordered it. I saw two other offers I could have gone with since then and YES I AM STILL WAITING

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Banned ps5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Opend it pluged it in it said the ps5 is banned how idk it was brand new i guess it wasn't The worst part was a gift for someone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad ps5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible games crash regret my purchase. Open box i would imagine it would get tested

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was charged for 3 Playstation when I only purchased one. Very unhappy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    PS5 Gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not let me purchase but they are go digital games

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible delivery service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package was stolen by Roadie delivery driver. BestBuy wouldn’t give me a refund or replace the stolen ps5.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective stopped working within 6 months and I didn’t play it much.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Pa5 slim

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turns off randomly, screen goes green then shuts off and says unplugged wrong

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this and the dvd part is not work at all smh

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Return the item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I return the item back it was supposed to be a gift but it did not work well with that

    No, I would not recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance, Speed

    Rated 5 out of 5 stars

    Exceptional Performance and Immersive Experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is an outstanding console with impressive performance and a sleek design. The graphics are stunning, and the load times are incredibly fast thanks to the SSD. The DualSense controller adds a new level of immersion with its haptic feedback and adaptive triggers. Overall, it's a fantastic gaming experience.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Consoles are garbage

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a joke this console is, can't even support bluetooth audio. 2024 and you make it impossible for your console to connect to soundbars, bluetooth speakers and headsets. I bought this console just for CFB and GTA 6 and I already regret it. So bad compared to a PC

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got the ps5 now the release ps6. While I been waiting for the ps6

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new PlayStation and just this is are 3rd one hdmi go bad all the time if you buy a ps5 get the warranty it will pay for it self

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony Sony Sony. What are yall doing? Within a week of having it the LAN port went out. Can only connect wirelessly. Very very sad.

    No, I would not recommend this to a friend