Customer Ratings & Reviews

I recently purchased the PlayStation 5 from BestBuy, and everything about the experience was flawless. The ordering process was simple and fast, the packaging was secure, and delivery was right on time. The PS5 itself works perfectly — stunning graphics, fast loading times, and an overall next-gen gaming experience. I highly recommend BestBuy for any tech purchase. Couldn’t be happier with my PS5!

I own a 4090 with many of the same games I play on the ps5. The console optimization with these games is amazing and at this price I would choose it over building a gaming computer with the same performance. Temps much better than at launch and much smaller with more memory.

The PS5 is an incredible console. Best Buy's purchasing process was smooth, and delivery was fast. The performance is amazing, with lightning-fast load times and stunning graphics. The DualSense controller's haptic feedback makes every game more immersive. An outstanding purchase!

Best console for your money. The PS5 Slim delivers power and performance. Yeah, it's getting older, but it's still the king. Only negative is that you get 1 TB of storage, but that's fixable with a new SSD.

Love getting my electronics at Best buy always take good care of me. The PS5 has been a lovely addition to the home

I’ve had this for three years now and I absolutely love it. Hasn’t done me wrong yet.

Great console and coverage is provided in case of anything love it

Got it from Best Buy, amazing performance, love it.

Have really enjoyed the PS5 and the disk has been handy for some older games. I use it primarily with GT7 and the visuals and sound are great. I originally used it with the dual sense controller which made racing possible and enjoyable with the controller. Recently added a wheel to add to the experience. I do wish it had more storage because if you are a big gamer, you will quickly run out of room and will need to add a 2nd drive.

Wish there was a USB type-A on the front, but thats the only functionality issue I have with the hardware. As far as software, I'm not a fan of the menu. The GUI is a bit of a mess. the rows are not intuitive and its cumbersome to get to the things you want to get to. The PS3 had the best GUI and each generation seems to be getting worse. I also noticed how poorly integrated headphone volume is integrated. I was co-oping Bloodborne with a friend and had earbuds plugged into the controller. it is constant work trying to get the game volume and party volume balanced. I would have to manually change the game volume so it doesnt overpower the voice chat. Also, on PS4, if I was playing bloodborne and used the spotify app, the game music would automatically mute (a nice detail!). However, this feature appears to be lost on PS5 or perhaps it only works with certain PS5 games. The performance is obviously leagues ahead of the PS4 so no issues with running games. Its also easy to transfer saves from a PS4 to a PS5 with just a flashdrive. Overall, The UI and functionality is worse than the PS4, but performance is obviously leagues ahead, and I like the controller more.

Item works great awesome and the customer service was couldn't have been better

Great for kids and adults playing games all night with no issues

Best deal in town and my son loves it he cant stop playing with his Playstation 5

I recently purchased the PlayStation 5 from Best Buy, and I couldn’t be happier with my experience. The ordering process was smooth. The PS5 itself is absolutely amazing — the performance, graphics, and overall gameplay experience have exceeded my expectations. I'm thoroughly enjoying it and have no complaints at all. Thank you, Best Buy, for providing a great product and excellent service!

I really like the product. Excellent quality and well packed.

I have not had any issues with this system. We use it daily especially for the apps. Games run smoothly and the graphics are great. Impressed with how much better it looks compared to the ps4.

My son loves this game and plays new games online.

It ru s really well and plays games exceptionally well

Very happy with this purchase. It works perfectly and the quality is great. Easy to set up and use. I definitely recommend it!

Amazing works perfectly, it does not take disks though