Customer Ratings & Reviews

It only worked for 31 days and it crashed $500 down the drain smh

Your company allowed this product to be shipped to an address I dont live at. Your company has failed to resolve this issue.

Not great pro edition came out and this has weak memory and performance ect

Console already crashed and am on the process of shipping to Sony in the hopes they can fix it . I haven’t even had it for a month

The console is nice but after 1 or two mine stop working and made a poping sound don't recommend

I never receive the ps5 and portal the fedex company doest respond any becarfull

Truly one of the best gaming experiences I’ve ever had! I’ve been a gamer since sega geniuses and I’ve been team PlayStation since day one and I can say they’ve done an amazing job on this PS5! I’m so glad I waited a while to buy it because I love the slim edition even with the disc drive its body and built is beautiful. The graphics on this thing are so human like and the controller is amazing! The controller even gets updated which I think is pretty cool because the brains behind the “to do” features have been mind blowing to say the least. The PlayStation plus and store are still readily available and give access to buy, download and stream games which is awesome when it comes to space on the hard drive. They also always has something new for you try for free and or buy, and having the 3 tiers of access/prices makes it awesome for everyone’s budget. So if you’re thinking about getting it get it! I can definitely say it’s worth the money now!

I didn’t receive my order and I never receive any refund

When I got my order it was ripped the cable did not come with or the charger. This was not cheap so I give this a 0 rating

Works well - I wouldn't ever buy the disc one again though - makes you download it anyway.

Ordered om 12/4/23 and still do not have my order(12/20/23) and getting a total run a round on getting a refund.

The game stop loading after 20s and Best Buy does not accept exchanges or will correct the issue.

Not what i purchased the 1st time.So got stuck with anything they had

The PS5 offers an amazing gaming experience with its lightning-fast load times and stunning graphics. The design is sleek and modern, although it is quite large. The exclusive games and the DualSense controller's haptic feedback and adaptive triggers enhance gameplay. However, the price is high, and availability can be an issue. Overall, it's a fantastic console for gaming enthusiasts.

That ps5 is a garbage best buy is not to blame, but sony made garbage

Don't have it .....................................

Sleek design and easy to handle for optimum perfotmance

No delivery made by FedEx I’m still waiting I have a case open

1 day and the ps5 was not working at all i pc is better

Very satisfied with the purchase of PlayStation console from Best Buy. Thank you to the staff member that help me with order over the phone. I was able to come in and grab my purchase without any hassle.