Customer Ratings & Reviews

This was worth the wait. I honestly haven’t purchased a gaming console since 2016 and I honestly had to buy this one because NCAA 25 wasn’t going to be out on PS4. But it was absolutely worth every penny. The graphics are AMAZING!!!!!

Hard to review. When working properly, it's everything we are hoping for. However, we had to return the first PS5 because it not only wouldn't eject discs but we also had issues reading the discs as well. So, 4 stars when working, 1 star because of the previous issues.

Major Sony & Playstation fan for my entire life. Finally felt it was time to pick up a PS5 and have loved every minute playing it. Highly recommend!

Best Buy is always easy to work with. After a minor issue Best Buy jumped right in and made it right with no questions. Console works perfectly! Would recommend open box merchandise without hesitation

Great system. Going from a PS4 to a PS5 was an improvement

Customer is content with second gaming system. It works well.

Was gift to my brother and he loves it would recommend

Bought this for my close friends son for Christmas. He was totally not expecting it. Was so excited to receive it. His friend ended up getting one also. They’ve been playing online together every day.

Overall, the PS5 is likely the best console of this generation, and at the moment this is the best model you can buy. I had an Xbox Series S, but when I got rid of GamePass I realized I had no games for it. However, I already had some digital PS games as well as a bunch of PS4 games in the house, and thanks to the disk drive, I can play all of them without issue. Some PS4 games even get some enhancements for the PS5. The value of being able to play the older titles is really what makes the PS5 worth picking up, in my opinion. On top of everything else, the stock PS5 controller has to be the best stock controller I’ve used. It has just the right weight, the layout and grip are more comfortable than previous PlayStation controllers, and some of the built in features like the HD rumble and trigger feedback are incredibly impressive and fun to use. The only controller I like more is the Xbox Elite series 2, but due to the price difference, I have to recommend the stock PS5 controller over it,

The unit is just the right size to fit my small space. It works well, the games download slowly. Once downloaded, they are so much fun to play. I enjoyed the game system and cannot wait to play it again.

The most wanted toy for every child and adult. Easy to use and install, lots of free and paid games. I chose the option with both - digital and physical games, it cost $50 more than digital. I would definitely recommend this item for everybody.

Still a great gaming option in 2026 if you plan on getting yourself a few games

Love the product I would recommend it to anyone who likes games and it's convenient for you to purchase games online instead of buying CDs to play it

[Employee of bestbuy] Strong performance! Expandable storage even after 1TB is greatly welcome! Best to keep device in open space with easy ventilation to address heating issues.

Disc option is always my favorite. Digital is nice but disc is plus. I can buy games that can physically be present next to device and remind and keep kids so they can focus on playing one game instead asking for new and newer games like on ipad.

I had to upgrade to a PS5, SONY has never let me down yet! I have every console editions, gaming has come so far from 1979ish Atari, and Cleco Vision

Everything I expected , have no issues. …

Great new console from PlayStation. Slim new look and sleek design.

Works great, been using it for a couple years now and am very pleased. The controller got stick drift pretty quick.

Graphics are fenomenal, I bought it just because i must have it but now i see the big difference, Must have.