Customer Ratings & Reviews

The best purchase I've ever made, it works perfectly and I highly recommend it. The quality-price ratio is excellent.

A great console with great games, incredibly easy to set up, a beautiful controller experience (the controller is probably the coolest piece of tech in this generation), and minimal packaging. Only downside is it has 1TB of storage and will need an upgrade after purchasing a few AAA games.

Very fast works great loads great. Easy set up very fun

Very happy with this purchase! I was very hesitant on buying but I am glad that I ended buying it!

Son loves his PS5. Great graphics! He is able to download games that he likes to play.

Great buy! Easy setup! Downloading is easy - lots of storage! Love the slim style.

The delivery of the Play Station was relatively smooth. The person making the delivery initially neglected to include a photo of merchandise or packages dropped off on our covered porch upon sending to us the alert via text message. This caused a bit of confusion as we reside in an attached townhome community with 70 townhomes making up the pocket neighborhood. From the outside, all townhomes look the exact same. Simply, phoned the number we reviewed a text from and verified which townhouse the items curried were left, and what/where they were shipped from. A photo, and our call was texted to us. Relief, that we would not have to inquire with an adjoining neighbor about our packages ensued over us.

Fun console for the kiddo. He’s enjoying it and getting to play with his friends.

Incredibly bulky. Yes, even though it says slim, it takes up a lot of space. Set up is a pain. Not intuitive at all. But my kiddo wanted to play Astrobot and waited patiently for 6 months for it, so we purchased it. Set up was a pain, did I already say that? Yeah that’s how annoying it was for a new user (my PS3 acct didn’t work anymore!!). Also, very unclear on how to keep kids safe while playing online with friends only (with the Nintendo switch, this is far easier to navigate). Very few game options for little gamers. If it weren’t for Astrobot I wouldn’t have purchased it but here we are. Would I recommend it? Not unless you really want a Sony exclusive game. Sonic graphics are much better on this system though, I’ll say that.

Its a ps5. Nuff said. QC from Sony is much better than Nintendo and Microslop. Better exclusives too!

Great system! Easy to setup and my kids loves it. We actually bought two this Christmas.

Great purchase! My son absolutely loves it. The online attendant was incredibly patient and took the time to guide me through all the available options before I made my decision. As someone unfamiliar with the console, I really appreciated the assistance, and I’m confident I got the right choice for my son to enjoy for years to come.

bought this to replace an original model that i had to sell. very nice to include a full 1TB instead of the original 825gb. the additional usb c port and dedicated disk eject button next to the disk drive (less confusing that the original with the power and eject buttons right next to each other) were very nice changes. runs very well and the slimmer form is less of an eye sore. im very satisfied with my purchase.

Great product my son loves it and says the gaming console is excellent!

My husband loved it! I’ve been wanting to purchase this for about 5 years and I finally bit the bullet. Best purchase evet and especially since he became sick and had to recover for 3 months it was perfect timing as well! Thanks Best Buy!!

I've been waiting for a long time to make this upgrade from ps4 to the ps5. Now I'm amazed whit all the possibilities that own this console offers. Sony Playstation doesn't disappoint.

great investment my son loves it an i can play with him and interact with him also help ur child have something to look forward to after all he’s homework and school is done

My husband loves his new PlayStation. It arrived on time and was easy to setup. The white color looks slick and it is easy to stash horizontally or vertically with the stand.

[Employee of bestbuy] Would definitely buy this item again but with a separate storage tb for more space.

I just upgraded from a PS4 and am pairing it with the 75" TV I purchased last Black Friday. The picture is outstanding. I watched Youtube videos on how to set it up but in reality it was very simple. Transferring the saved data from the PS4 took about 45 minutes using an ethernet cable but, you can also transfer data wirelessly. It will take much longer, though. I also noticed my games boot up MUCH quicker, less than half the time, than on the PS4. Another plus is that the PS5 is backwards compatible with my PS4 games.