Customer Ratings & Reviews

I am extremely happy with my experience in purchasing the PS5 from Best Buy. At first I decided to go with an out of the box, excellent condition, for whatever reason it would not load games - when I brought it in the staff was so quick to respond and made the exchange for a new system so easy. The new PS5 works beautifully and I have had no issues since the exchange.

Beast mode activated! Graphics are top-notch, SSD is a game-saver, and Game Pass is a steal. Been gaming on it nonstop. Worth the hype!

When I visited Best Buy, I received an in-depth explanation of the machines and everything I could gain or lose. I believe I chose the best option and couldn't be happier with it!

I've Playstations 2-5, and I have to say this is quite a leap over the PS4. It has great graphics. It runs good and plays 4k Blu-ray discs. The controller takes a little getting used to, but added features are nice. The Astro Bot game included is fun for the kids and adults.

I have always bought new systems this was my first time buying a refurbished one I have to say not a bad purchase came with almost everything as stated only thing missing was the clear plastic stand it comes with. But that was not a problem it works Perfectly. Very Happy with this purchase I will now consider refurbished when comes to buying now. Thank you Best Buy

Amazing Customer service from my Rep Brian, he was patient and made sure my needs were met. First time in the gaming world and trying to find something for my 6yo son, best recommendation ever, I walked in empty handed and walked out with brand new PS5!!!!! Thank you Best Buy!!!!

Boyfriend absolutely loves it! He had a ps4 before that sounded like it was going to take off, can say I’m a fan too now that I can’t hear it running

Absolutely the best gift for my grandson after surgery he was so excited.

I recently purchased the PlayStation 5 Slim from Best Buy and I’m extremely satisfied with my purchase. The console is noticeably slimmer and lighter than the original PS5, making it much easier to fit into my setup without sacrificing performance. Load times are incredibly fast, gameplay is smooth, and the graphics are absolutely stunning. Best Buy’s pickup process was quick and hassle-free, and the console arrived in perfect condition. Overall, this is a fantastic upgrade and well worth the money for any PlayStation fan.

Love this thing! Don't use it as much as I should, but love having it when I have down time. No issues!

Works great. No complaints. When I picked up my order the Best Buy guy couldn’t find it but after waiting 10 minutes he just gave me another one. But the ps5 works great

Product works like a charm, the HDMI cable that came with it didnt work but I have half a dozen of those laying around so it wasnt a big deal. The family is very happy with this purchase so i couldn't ask for much more.

My boyfriend LOVED this for his birthday!!! The staff brought it out and placed it in my trunk. We’ve had it for 3 months now and it’s still running great!

Loved this console. It was my first Playstation an will definitely buy another.

So far so good. The only downside is the fact that the Disc Drive needed to do a one time Internet Check, unlike the original PS5. Also, the storage space is abysmal and a joke. Especially when games are beyond ginormous nowadays. Other than that? It's a PS5. It brings a small demo called Astro's Playroom. And you know what you're getting into when you buy one of these. So get it or not.

Ì bought this as a gift for my dad, to upgrade his system and he loves it.

Personally I love my PlayStation 5 compared to my Xbox the exclusives are great and all the games run super smooth and crispy would recommend.

Having a ps5 is awesome.!! My family loves it.!! It runs very well.

This PS5 was one of my favorite purchases & I couldn't thank bestbuy enough ! I shop here all the time and it’s nothing but great service. Thank you bestbuy and geek squad

It's a PlayStation 5. It works well if you want to play PlayStation games. If you want to play games that aren't on PlayStation, it won't do a very good job.