Customer Ratings & Reviews

The Playstation 5 was great and everything as desired, however this pick up location is terrible. When ordered I received notification that it would be available for pick up in an hour. Since we live and hour and a half from the Best Buy we decided to go eat dinner then go pick it up to avoid an unnecessary trip. Spent 2 hours eating and then looked around Best Buy for an hour before going to pick up. Nearly 3 hours later and the customer service desk said that the notification was wrong and it might not even be that day. Best Buy, we wasted our time due to this notification. Changevit to say within 24 hours, 48 hours, during holidays but we wasted time and gas for nothing. But it gets worse, there were several PS5 disc that we ordered literally 5 from this feet behind this employee. They told us if we wanted that Playstation we would have to cancel our order and repurchase it. To summarize: Online orders for pick-up are a scam.

I've been a PS AND Xbox dual owner for years! Thought both were always so close in performance and style. Welllll. ...PS5 Pro has proved Sony was just waiting to knock Microsoft down a few notches! They performance, the exclusives, the company direction and focus on gaming is why I am now a PS advocate and only one console owner! Keep it up Playstation/Sony....I'm a concert and happy drinker of the PS cool-aid!!

Great gaming system great staff clean store will continue to come here

Absolute perfect console. Had been playing on my husbands for years and decided it was time to get my own. I really love the slim it is perfect for limited space.

Easy and very nice gameing device my daughter like it

Amazing system and I enjoy it every single day....

This was supposed to be a gift for our son but my hubby loves it way more. Great graphics

Been waiting for a while to buy a PS5. Finally got one and the slim has been great. There are no issues. I really like that size is smaller then the OG PS5. Online people were talking about overheating seems not to have that issue so far.

I use it everyday! No glitches and super fast! Love love LOVE!

Had a PS4 pro previously and was debating upgrading to a PS5. Eventually pulled the trigger with the sweet trade in deal on Black Friday. Absolutely loving it!

As someone who’s been an Xbox person for at least a decade I was hesitant to buy a PS5. However, the feature of the controller, the cinematic style of the exclusives, and the fact I know so many people with PS5’s…I wish I had gotten one sooner.

Amazing everything works great well packaged and smooth

Good prize excellent condition runs really good. Controller was in great condition. You’re looking for a PlayStation five it’s a deal.

Love the PS5! And the support from Best Buy has been stellar. Love the console, love the graphics and speed of the games!

Best purchase ever! Amazing graphics, fast loading, best console ever made!

Great console. Love PS products and performance. It’s great.

Its good product mi son soo happy the product is cooming at time for Christmas

Best system I've ever owned. There is so much this system offers from the games, to the interface, to the online experience. My only complaint is the storage space is definitely not enough, & having to go down the route of buying extra storage feels backwards in innovation. Previous systems offered different storage tiers but the PS5 only has 1TB to offer? Why not a 1TB, 2,TB or 4TB version? Just a thought but maybe they figured users would all want to manually choose their storage. Either way, I love this system and is very immersive.

It works perfectly, arrived promptly and was easy to set up

Excellent product it was my dream to get a ps5 and i did it