Customer Ratings & Reviews

Good console but Sony really needs to figure out how to make a fan that isn’t super annoying.

still too expensive. good build quality. plays PS4 games

The only thing I was disappointed in was it didn’t come in the box

Very clean, easy by only one thing when turning on the game system, it had errors such as a voice automatic system turned on already that is kind of hard to turn off. May have to to get back in to get the voice Automator off.

Stung by BB again! If you don't buy geek sq they will not help you with a device problem, even if it is less than a year old PS5 or a Fridge. Had I bought geek sq they would help me repair it or send it to Sony for me, seems kind of prejudice. I am a BB customer not a Sony or LG customer. If I go to a tire shop and by 4 Goodyear tires and one goes bad, the shop does not tell me I have to return the tire to the manufacturer because it is within the manufacturer's warranty, they handle it. I wish these folks would learn how to treat customers. Last thing I buy from BB. They will not go bankrupt because of me and that's ok but, I was a customer of BB and they did not care about my experience with them for a second time. It is all about the dollar. If you buy something from them know you will be on your own as soon as you walk out the door!

Absolutely not in "Open Box Excellent" condition. The disc drive didn't work, it was FULL of dust and banged up. It was shipped LOOSE in a shipping box rattling around with no packing material. This was clearly a trade in, not an open box item. The only thing that was in excellent condition was the controller. Trying to get support for this was impossible. This was a total scam.

Great experience. Customer service was excellent. Will continue to shop at this best buy location.

It much better then the os4 but my control has stick drift after about a month after i bought it.

GREAT CONSOLE WOULD RECOMMEND TO ANYBODY GREAT GAMING EXPERIENCE

Got here in good time and packing was great. Would recommend

Worth buying recommended for every one who loves playing video games

the ps5 has an issue of games getting crashed!!!!.

I traded for a PS5 Pro, but later decided to exchange it for a PS5 Slim. When I went to the store to make the change, the staff informed me that the price of the PS5 Slim was higher because it was an "online offer", so I had to pay a difference. However, when I checked again from home, I found that the offer was still valid. I went back to the store to clarify the situation and, even so, they told me that they could not do anything. I consider this to be a very simple situation – a product change within the same store – and the unwillingness to resolve it demonstrates unprofessionalism and poor customer service. The information was inconsistent and no reasonable solution was offered.

It was not a good deal, console came without any game unlike the other offer of spiderman. Too expansive for just the console

Was told it’s going to be total change from PS4! Not too impressed

I like my ps5. The ps5 is my favorite game console i really really really like my play station number five 5

My family loves the PlayStation 5 l. However, the controllers are really fragile. The warranty is the best here.

He was super excited with the gift doesn’t stop playing it.

Gave it as a gift to my husband! He loved it!!!!!!

Came exactly how I supposed to very satisfied. P