Customer Ratings & Reviews

I pre-ordered this item back in June, and was disappointed when, on release day, even though the order said it would arrive that day, it didn't. I did receive the item the next day, but overall poor service, would not pre-order from again.

The game is trash. 2D assets for buildings, 70$ product with no real storyline. Played Pokemon games my whole life and this is the worst I’ve ever experienced.

Did not come with all the things the pre order offered had to return it and buy it somewhere else even though I had asked before I preordered the game if it would come as a bundle

The game is new but boring plus i didn’t receive any benefits in game or with store for pre-order! Not waste my time in money best to wait for price to lower

Worthless company never has what it says that have online. . Why do some stores just not have the advertised products. I will not be back to best buy. Waste of time.

Wait for this to be on sell, it isn’t worth playing. If this is the best that the Pokemon company can put out this will be my last game.

I was supposed to get the game mat with my pre-order. Everything looked fine on the order screen but when I picked the item up, no game mat.

Worst Pokemon game I played ever, and I played every single pokemon games that ever released.

It's been almost 20 years since gold and silver and yet game freak still cannot get their act together. save your money.

I guess my pre-order doesn’t come with the promised mat. Don’t ever pre-order through Best Buy if you care about the bonuses!!!

This review is for Best Buy. I preordered the game to get the preorder bonus but they didn’t give me the preorder bonus.

Preordered the game and it didn't come with a preorder bonus. Never preordering from "best"buy again

The game was great but i did the preorder and was suppose to get a playmat with it. But they never gave me one

I pre ordered the game a d didn't receive my preorder bonus. Will not be preordering from bestbuy again

You guy lied about the preorder and i missed out on the pre-order item which only went through you for it

I hate this game! They shiny-locked too many Pokemon!

Cheated out of mat only reason I bought it o pre-ordered it in early September

Told me they didn't have the bonus mat that came with the game pre-order.

Did not provide the pre-order gift. Was not packaged micely. Felt dirty.

Game was trash. I do not recommend anyone to waste their money on it.