Customer Ratings & Reviews

New to this kind of headset. The directions and the information you have to download is not clear at first. Once charged and program downloaded they work great.

Customers were having trouble hearing me through the microphone. All my sound settings were fine but the mic just would not pick up.

Imposible to add to my cellphone, im planing to go to best buy and return this product

The price isn't bad but I wish you could turn the sound up higher. Oftentimes, I hear the people around me more than my clients on the phone. It's good for the price but I would prefer a little more noise canceling.

They work great, the range is great, but heavier than they appear.

This is basically working from home in style. The money does not matter at this point. This is a flex. These are out of everyone's budget. Are we going to buy? OF COURSE! Its Plantronics! Its a Call Center Rep's way of flexing Gucci.

Average , I have a lot of people saying I sound muffled no matter how I adjust the mic near my mouth when I speak . The mute button works when I wants to .

These cut in and out. They have to be turned off and on in order for my computer to recognize them. Def not a fan.

Life changing for employee working al day with calls, best product ever.

This product is awesome no complaints at all!!!!!!

Over all is the best head set i ever product i own

Caller do not hear me, this headset is not compatible for Dell laptop or ring central. I thought the headset mic was not working, i exchanged for 2nd one. Nope its the device. I end up purchasing another brand that was VERY expensive. It work perfectly with dell and its 100% noises cancellation.

Everyone on my calls keeps asking if I’m far from the mic—so yeah, not great.

Did not work for noise canceling. It was comfortable though.

I've tried countless headsets, headphones and earbuds over the years and I'm still holding out hope for a top-performing, all around best choice that can deliver equally well with both its microphone(s) and drivers. And to be clear--the 4320 is not that all around performer. But let me explain. Since the pandemic hit, me (along with countless others) have been looking for this holy grail device for obvious reasons--who doesn't want great media consumption headphones alongside something you can use for work-from-home? More than anything else, I find headphones and earbuds that have onboard microphones--some good, some not so good--but deliver reasonably clear and enjoyable audio playback. The sort of holy grail of headsets is something that still elludes us, and least as far as I've discovered. But that's not to say you can't have an awesome set of headphones, and also an awesome headset for work. The Voyager 4320 UC might fill that gap in your repertoire. This is a very lightweight headset, with a boom mic that extends toward your mouth, providing optimal microphone performance. The ear cups aren't overly thick or bulky, and sit on your ears. Due to their position on your ears and the light weight, there is little-to-no wearing fatigue for longer meetings (or strings of meetings), and everything breathes well so it doesn't get too hot. The 4320 has a dedicated button for Microsoft Teams, comes with a USB adapter for connecting to your PC, and can connect via Bluetooth to your cell phone. It can quickly switch between multiple devices, so you can leave a call on your cell and join a webinar on your computer fluidly. Onboard buttons allow you to put the headset in pairing mode as well as quickly mute (the boom, when folded all the way up, also mutes). In some ways this headset is built for an enterprise environment--the aforementioned USB adapter allows for plug-and-play operation on your corporate computer, without any installation/administrative rights required. And, the 4320 is compatible with many mainstream phone systems: Cisco, Avaya, Mitel, Ring Central, and others (requires an additional accessory if your desk phone doesn't have bluetooth capabilities). As a standalone headset, it charges via a USB-A to USB-C cable, which can also be used simultaneously when on a call (if you run out of battery). But, you can easily get through an entire day of meetings without worrying about recharging. Although the microphone can't be moved from ear to ear, the headset can be turned around and warn comfortably if you prefer the mic on the left side. Included in the box is a soft carrying case that doesn't offer much protection, but does a good job holding the headset and any accessories. The headset retails for $169, and even if purchasing this out of your own pocket (i.e., your employer doesn't buy it for you), I think it's well worth the price. Two and a half years after the start of the pandemic, I wish I had gotten this sooner...would have saved a lot of "technical difficulties" at the start of meetings.

Although I’ve used other Plantronics single ear headsets before, and used Polycom speaker phones in conference rooms in my past working life when situated in an office, I did not know that Plantronics acquired Polycom in 2018 in order to create a leader in voice and video collaboration technology. However, the experience of living through a global pandemic and working exclusively from home made the use of a comfortable headset for daily video conference calls a must. My requirements were to find a headset that did not produce ear fatigue like in ear buds and had all day comfort. I want to be able to participate in Teams calls, answer my cell phone, and listen to music without having to switch back and forth between different types of headsets. The Voyager 4320 UC meets all of those requirements superbly. To start at the beginning, the packaging is pretty sturdy to prevent any shipment crushes. Besides the headset itself, the box includes a USB-C charging cable, a BT700 USB Adapter (which has been paired to the headset at the factory) and a soft carrying case. The Voyager 4320 UC is a product that enhances productivity by connecting to both a desktop and a mobile device simultaneously via multi point technology (up to eight devices can be paired to it). Bluetooth is v5.2 The Bluetooth range is a generous 164 feet (50 meters) thanks to the custom USB adapter. The adapter is paired to the headset at the factory, but you can re-pair it if you need to. It is strongly recommended to use the supplied Bluetooth adapter rather than relying on the personal computer’s Bluetooth to achieve this kind of range. There’s a light on the dongle to display status: flashing red and blue indicates pairing, solid blue means the headset is connected, flashing blue indicates on a call, solid red indicates mute is on, and flashing purple shows that streaming media is coming from the computer. . The USB-C Charging cable is 4.9 foot (1.5 meters) long. I did not test it using Zoom, but did find it easy to use with Microsoft Teams Although multipoint technology is becoming more prevalent with in ear headphones, it’s satisfying to see it being brought to this type of headset and is easy to configure. There are status lights on the headset to indicate to people around you (whether still at home or back in an office) The flexible boom mic is attached to the right ear cup; you can flip the headset around and swing it over if you prefer your mic on the left. The weight of the headset is .35 lbs (162 g). I normally experience ear fatigue when using in ear buds all day long, so this is a good solution to the work from home situation. The head band and both ear cups are well padded, although the headset felt a bit tight the first few days of use. I didn’t have any problems with wearing glasses while wearing the headset, which is good to know if you do wear glasses while working. The head band can be adjusted to accommodate varying head sizes. The headset has about an 80% charge in the box so you can begin to use it immediately. The battery life is supplied by a 350 mAH lithium ion. Although it’s rated at 24 hours wireless talk time (listening time is 47 hours), you can plug in the charging cable and use it as a wired device if you don’t have time to charge it. It’s rated at 1.6 hours for a full charge, and you can get 10 hours of listening time after a 15 minute charge. Standby time is up to 50 days. The box contains a Quick Start card with a QR code that links to the online manual from your phone. The card itself shows a view of the manual controls as well as how to quickly connect to a computer and to pair it with your mobile device. I downloaded the Poly Lens desk app for a Windows PC (MAC app version is also available) to allow for customization, since it’s not intuitive for adjusting the voice audio for phone calls in order to hear my own voice through the headset. I had to read the manual online to get it to work the way I wanted. The box contains a printed manual, but the print but it’s so much easier to read it on line. The Lens app will also indicate battery status. I don’t normally use Siri, Google Assistant or Cortana, but you can designate one of these as your default voice assistant if you use them. There are two mics in the boom, and something called Acoustic Fence technology that creates a virtual fence around you for major noise reduction. People listening to me on calls commented on how clear and crisp my voice sounded for a Bluetooth headset. They did not hear any room noises (like a dog barking or garbage trucks going by the house) so the fence must be doing its job pretty well. When not on calls, the sound is excellent for listening to music during the day. I was pleasantly surprised how high quality the sound is and is comparable to higher priced music headphones. The lows and the mids seem well balanced. The headset itself has easy to use physical controls are call answer/end, mute, volume +/-, power on/off/pairing. When not on a call and connected to a desktop computer you can tap the TEAMS button to view the TEAMS app (TEAMS app on the phone is not supported) Overall, this takes a little bit of getting used to compared to other types of in ear headphones. In ear buds don’t always interact seamlessly with TEAMS on the desktop, or other soft phone technology. Since Plantronics has always been superior for this type of use, they make it easy to use once you get everything set up properly. Being able to effortlessly switch between listening to music, participating in TEAMS call, and answering cell phone calls makes working from home a breeze.

Not satisfied with these headphones, i use for work, and the mic keeps changing while im on calls.

Bought in April. Four months in and the mic is no longer working properly. It’s either not capturing my voice or capturing half sentence. I have to hold the mic closer to my mouth to get a full sentence heard. Absolute rubbish.

These headphones connected easily by bluetooth and by the dongle. The range that I could move away from my computer was really good — I’m on a three floor townhome and it didn’t cut out from the 3rd floor until I reach the first (garage)…and then re-connected when I stepped outside to set the trash out. I had to find just the right spot on top of my head for comfort, but was able to find a spot (the band is cushioned a little). The ear pieces are fine - my left ear gets a little sore if I’m in (online) meetings quite a bit, so I have to move it forward some, but that’s no different than other on ear headphones. The headset does a good job quieting noise and the microphone does a good job cancelling surrounding sound - before my computer connected to my headset she could hear my husband talking on his online meeting and when I connected the headset, she couldn’t hear him talking. These are easy to charge and have held a charge well all week. I’ve been in 9+ hours of meetings since I started using them this week and haven’t gotten a notice that they’re low yet. I do turn them off in between meetings. The one little drawback is that I wish the dongle had a spot to store it in the headset itself. It comes with a bag to carry the headset, cable, and dongle. Otherwise, I’m happy with these: good sound, good mic, and wireless with good range.

For my job, a high quality, reliable headset is part of my dress code. I am on the phone between four to eight hours a day. I moved to work from home several years ago and was given a wireless Plantronics headset for my home office. The Plantronics headset is still running like a champ five years later. Except the battery can no longer operate the headset for more than four hours before requiring charging. My choices were to buy a new battery, if I could find one, or replace the headset. I chose to go with the Voyager 4320 UC mostly because the styling and the headset controls were very similar to my original Plantronics headset. And so far, I feel like I made a great choice. First, the headset is lightweight and very comfortable. The headband is made up of several parts. The band is a combination of plastic sleeves, metal, and a vinyl wrapped cushion. The plastic sleeves contain armatures that extend and retract to fit a head size up to about 9” in diameter. The armatures are notched so they will stay put when set. The ear cups can move about 5 to 10 degrees off axis in every direction, and the mic boom is flexible enough to allow almost any position you find it the most comfortable for use. The attention to detail regarding comfort and adjustability is really first class in my opinion. Probably the best I have used, for business, in my 20+ year career. So how do the Voyager 4320 UC sound? They sound excellent! My primary use is Microsoft Teams. MS Teams calls were clear and without disruption on my end. The headset will not magically make someone with a junk connection sound any better or clear up any static. But, it also did not change the way anyone sounded. Poly reports that the microphone employs a technology they call an Acoustic Fence. Essentially, this feature filters out background sounds like people talking or making other bothersome noises in the background while you are trying to conduct a meeting. The background noise for my environment includes random road noise, breathing (yes, this is an actual concern), and typical work from home noises such as TV, talking, and radio. Now, I did not go as far as flush a toilet, cook lunch, or wash my hands while un-muted. Those are sometimes referred to as “career ending” moves and not something I am going to risk for a review. But feel free to give it a try if you want. I did ask several times how I sounded. I was told that my voice was strong and clear. What more can I ask for? The controls are on the right ear cup. The vinyl covers on the ear cups have an R and L cut out with a red background for easy identification. If you are using the Voyager just for phone calls and conferencing, then there is no reason to worry about which ear cup is for which ear. It’s all mono. The right ear has volume controls, a Phone/MS Teams button, and a combination Power/Bluetooth pairing switch. The volume buttons are essentially a giant, round rocker switch tactile plus and minus symbols. The MS Teams/phone button is a separate button and is dead center on the right ear cup. The MS Teams/Phone button also has tactile symbols on the surface for easy identification. Mute is a little red button at the base of the mic boom. The headset will give you an audible warning if you try speaking while muted during a MS Teams meeting. The mic boom will also rotate 270 Degrees around the right ear allowing you to wear the headset with the mic boom on the left or right. This maximizes comfort and customization. The included dongle is small, has an indicator light, and was instantly identified and configured by Windows 10 when I plugged it into my work computer. Pairing the heads with the dongle was instantaneous. Windows also set the headset up as the default sound and recording device. Finally, MS Teams found the headset and set up the Voyager as the preferred recording and listening device. The light on the dongle is green when transmitting and red when on mute. I also have a wireless dongle for my mouse in the USB port next to the dongle for the Voyager 4320 UC. Zero issues with this configuration. So, what don’t I like about the Voyager 4320 UC? First, I do not totally understand the Microsoft Team’s button. There is a 50/50 chance that pressing the button will bring up the Join Meeting screen in teams if the Outlooks provides the pop-up reminder. If there are competing meetings (like no one reading this review has ever been double or triple booked) then the Teams button does nothing. The button works with incoming calls. Then, so does lowering my mic boom from straight up to its normal listening position. This button may be more useful when leverage with a cell phone or office phone. I just have not found any good use for it. Second, the integrated verbal and non-verbal prompts can get loud if you are not careful. For whatever reason, the prompts do not move in lockstep with the call volume. For example, I may have the meeting volume turned down to a comfortable level but the beep when pressing the mute button blows out my ears. I found that the only way to adjust the volume is to disconnect from wireless and then use the volume buttons on the right ear to adjust the Voyager’s prompts to something comfortable. It can be done. But it was a bit of a guessing game to figure this out. Finally, I wish the headset shipped with the matching cradle. Poly sells several matching cradles so I can always go buy one. The Voyager 4320 UC does ship with a USB A to USB C cable for charging from either the USB port on my computer or from a separate USB equipped power supply. I also have a headset stand that I use for my gaming headset. I have since repurposed it hold the Voyager. The good news is that the headset will hold a charge for a few days of usage. So, inconvenient yes, but the long battery life offsets this a bit. Final thoughts: I am really liking this new headset. It checks all my boxes. There are some minor issues that are relatively easy to work around. The speakers and headband are comfortable. Transmitting and receiving are crystal clear. I can adjust the headband to pretty much any position I need to. And the Voyager 4320 UC screams quality. Transmission quality is excellent. The headset is so light that I often forget that it is hanging around my neck when not in use. I highly recommend giving these a try.