Customer Ratings & Reviews

Ken did a GREAT job and found the problem with our TV. We bought a new router from Best Buy that Ken recommended. Thanks Ken!

The agent set up my iMac, connected it to my printer via wire and wireless. He was very conscientious in reviewing basic operations. I could’ve used additional assistance in opening, web, browsers, and other online software that was installed after his visit. I suggest a follow up visit after an initial set up, especially for a novice user as myself.

Arrived promptly, set up printer and tested. Cleaned up cords and surge protector that I no longer need with a laptop not a desktop.

Prompt arrival, explained what the problem was & fixed it in a matter of minutes. Very polite young man.

Caleb was able to diagnose the problems with my computer something that 3 calls to the geek squad and remote access.werw.unable to.do

The agent set up the printer and was very knowledgeable

I was very impressed with the tech support's profession help!!!

Excellent service by the Geek Squad was noted. Service provider was pleasant and efficient.

The agent mounted my new computer and printer and instructed as to how operate computer and printer.

We were having a problem setting up a new copy machine. We set up a time for the Geek Squad. He was on time and took him no time to do it. He also explained different things that has been very helpful. He was very good. Well worth it!

A great experience! On time, no puzzlement or head scratching. Your Geek Squad Agent Went straight to work and got the job done perfectly.

Printer not working due to Internet change I didnt know I was to hook up printer right a way to new internet box.

The agent got my HP printer working and to get it to work he head to do some adjusting on my system such as router and eeros.

Didnt connect my printer to my computer. He recommended what i should purchase that would work with my computer. I purchased an epon printer and was able to install myself. Thank you for the recommendations.

Although the printer would not cooperate w the Geek Squad tech. I understand that my old printer needed to be replaced. I thank you for your service . Beth

Jason is extremely knowledgeable and skilled..he noted that I should upgrade my phone and or computer in order for the printer to communicate seamlessly...unfortunately I'm unable to do that at this point in time...therefore I'm still struggling to get the printer to work...operator error...

The installers arrived on time, set up my printer and answered all my questions. They were efficient and professional.

I’m giving this a 5 based on the Geek Squad member assigned to help me. I’m new to the “membership program” and the pro who helped to get my computer/printer working again is exactly as worded…a pro! Pleasant surprise! He was prompt, kept in contact and reassured me of his availability, professional, personable, respectful and most importantly, knowledgeable!! He’s had to come out a few times and even though it’s not a quick fix (they’re short of qualified techs due to COVID), he has reassured me he will stick with the project all the way through. I hope this sets the tone for a positive experience during my whole contract period with all my future needs or problems. I DREAD CALLING BEST BUY FOR ANY HELP….but I’ve been so lucky to get the same tech. I had to pay an extra fee for the computer program needed, so I hope that is just a one-time shot. Also, before I had this tech’s help I had to go in to Best Buy and it is true that they REALLY “sell” you on buying their Geek Squad coverage that will cover everything (no, read fine print)!!! Obviously, it didn’t but my tech thoroughly explained the reason why when he wasn’t able to fix my problem without updating the computer “program.” Going into store for help wasn’t that great and the Geek counter offered some “challenged” personalities behind the counter. Bottom line: BE PATIENT. If you’re in a hurry in the store or need someone to the house quickly, it’s not going to happen. Fortunately, I’ve been lucky (and patient). They really desperately need more techs though, but I’m using COVID in their defense in hiring more people. We shall see….

The Geek Squad Agent quickly and efficiently set-up the Epson Printer and enabled access to the printer on three Windows computers and one iPAD.

Arrived on time, printer was 1. inked, 2.connected to internet 3.Tested/adjusted! All within 30 minutes! Amazing!