Customer Ratings & Reviews

I’m giving this a 5 based on the Geek Squad member assigned to help me. I’m new to the “membership program” and the pro who helped to get my computer/printer working again is exactly as worded…a pro! Pleasant surprise! He was prompt, kept in contact and reassured me of his availability, professional, personable, respectful and most importantly, knowledgeable!! He’s had to come out a few times and even though it’s not a quick fix (they’re short of qualified techs due to COVID), he has reassured me he will stick with the project all the way through. I hope this sets the tone for a positive experience during my whole contract period with all my future needs or problems. I DREAD CALLING BEST BUY FOR ANY HELP….but I’ve been so lucky to get the same tech. I had to pay an extra fee for the computer program needed, so I hope that is just a one-time shot. Also, before I had this tech’s help I had to go in to Best Buy and it is true that they REALLY “sell” you on buying their Geek Squad coverage that will cover everything (no, read fine print)!!! Obviously, it didn’t but my tech thoroughly explained the reason why when he wasn’t able to fix my problem without updating the computer “program.” Going into store for help wasn’t that great and the Geek counter offered some “challenged” personalities behind the counter. Bottom line: BE PATIENT. If you’re in a hurry in the store or need someone to the house quickly, it’s not going to happen. Fortunately, I’ve been lucky (and patient). They really desperately need more techs though, but I’m using COVID in their defense in hiring more people. We shall see….

I had the Geek Squad out to help with setting up my Canon printer to my Wi-Fi after I changed the password. They were very helpful and knowledgeable. They had it fixed within a matter of minutes! I was extremely satisfied!

The technician was professional and efficient and I would recommend to family and friends

The geek agent came to my house; and,, setup the HP printer.

Daniel did a great job fixing my new computer, installing the recovery key. He also explained how to get rid of scam pop-ups. My hero!

It has been almost a month since we've had the printer installed, and so far it has been operating great. The installer we had was so informative, helpful, and knowledgeable. Showed us everything about the printer we needed to know. I would definitely recommend Best Buy, Geek Squad to my family and friends.

The agent was able to connect my printer to my Verizon Wi-Fi and he informed me that my TV is a smart TV and he shows me how to use it and he connected my thermostat to my Wi-Fi

Ryan did a great job getting our printer hooked up and making sure that everything worked after doing some trouble shooting. However, we’re still having some trouble getting it to print unless we mess around with it on a regular basis and we don’t want to spend another $100 to see what we’re doing wrong.

your people found the problem right away. My printer and laptop were on different wi-fi systems and couldn't "join up,"

Don't need all the bells and whistle. This one is for you. Geek squad is fast and very knowledgeable

Like the printer so far. Is like any other product—to learn its peculiarities. I use it to make copies and print out documents for a class I write and teach.

My printer was set up quickly and perfectly. I so appreciate someone who knows what they are doing!

The agent set up the eBay mesh device and it works well. He was professional and efficient.

I am relieved to have a new printer as my old one was not working properly. Geek Squad was great.

Alex and Gavin were prompt, very knowledgeable about the product, and provided options to resolve issues with the new printer. I was able to order a necessary cable and pick it up on the computer installation date. The product is easy to use and I'm able to logically figure out answers to my questions on how to do things.

The agent looked at my old printer and fixed the problem we had so we did not need the new printer so we were able to return to new printer. He did a great job.

The tech did an excellent! He was right on time and very professional.

Our printer suddenly would not print and while I called the Geek Squad for help they were not able to reconnect the printer to the internet. The Geek Squad rep worked on the solution for quite a while and finally had success. He was persistent and patient.

Got my old HP Laser printer to print again from my new computer. Considering that is the printer I use 99% of the time it was great to have it in printing shape again.

great home service very pleased, thank you so much for your help