Customer Ratings & Reviews

Joshua had to come out to answer our call to satisfy my uncooperative printer since my Epson printer doesn't accept 5G network. Therefore no joy. Tried every possible approach to solving the problem with no success so we had to have a specialist from the Squad to come and help satisfy or need. No joy here either so they are continuing to determine what the next step should be. We agreed that I should schedule an in-store appointment with the Geek Squad to help with the problem at no cost to me. If that works I will be a very happy camper.

I was totally impressed with all three of my techs. Unfortunately, they were unable to fix my Epson printer that went out after a power outage due to storms and tornadoes In my area, but did a great job on my TV. I will get my new printer from BEST BUY, now knowing their service is this talented.

I love my geek squad team. Sergio came out and fixed my printer 1-2-3. Even came early.

Fixed our printer problems. Two people came to the house. Also helped with automatic backup for both our computers. Both guys were very knowledgeable and pleasant.

Agent was very professional and courteous. He was very patient and answered all of my questions.

The technician was very friendly and professional. If there was a problem he figured out how to solve it. He was happy to answer any questions that came to mind.

The Geek Squad team members showed me how to remove a paper jam from my new HP printer purchased at Best Buy. Upon inquiry, they also helped me to understand what is happening within our independent living facility with the changes to Dish, etc. from Cox regarding Wi-Fi, fiber optics, etc.

Service agent right on time and loaded the printer drivers and tested the copier for prints. Unfortunately I noticed after he had gone that my printer tries to print everything as a PDF and won't print.. will call for a follow-up visit and pay the $100

The Geek Squad connected my printer to my home WiFi and everything worked great. They arrived on time and were very knowledgeable and helpful. Craig was very good at explaining the technical aspects so I would know how to use this method in the future. I am also able to print from my phone. The agents were respectful and ethical to not require me to disclose my WiFi or computer printer passwords. I highly recommend the Geek Squad.

I am a Total Tech Member. I buy all my electronic from cell- phone to lap computer, tablet, TV, HP printer, and security outdoor cameras. I love my EUFY security system. As for tech support. I had a problem with my printer, Drake, and Present today. Excellent job and very professional. This is the very reason. I buy all my electronic equipment at my favorite store. BEST BUY!!

The agents set up my new printer and connected it to my laptop.

The technician did an excellent job.... I recommend this service highly

They worked very hard to get my printer set up and took the time to explain what was going on and I really appreciated all their kindness. That is why I love the Geek Squad.

The Geek person was on time. Very knowledgeable and helpful He left and a few hours later the connection between phone & Ipad with printer does not work again. Many calls to not really people who are no help. Just talk stupid. I did get a real person who gave me his work answering machine I did leave message as of now no return call. Not sure if I would recommend best buy and geek squad to a friend.

Geek Squad arrived on time; were very thorough in installing new printer/copier/scanner explaining what they were doing each phase of the process and answered our questions. Very knowledgeable and competent...we will use them again!

Had a wonderful experience with the Best Buy Geek Squad person. She was great. Sorry I can't remember her name, but I'm getting old. Ha ha. Oh well...highly recommend Best Buy!

The gentlemen who diagnosed the in-house printer and set up the purchased printer were courteous, presented themselves well and professional. They listened to my concerns and made constructive recommendations.

All was good with installation and a phone help but still need help with using an app.

Great support, came on time, was knowledgeable, efficient and quickly successful. Very impressed

Went above and beyond fixing the ink tanks and getting them to work!