Customer Ratings & Reviews

The agent installed my new printer, showed me how to operate, and fixed connection problems from printer to computer. He was efficient and professional. He was also courteous and patient with all my many questions. He notified when he was expected to arrive and followed instructions for getting around my apartment building complex with ease. PLUS he completed the job in record time! I am very pleased with his service. You can always count on Best Buy and the Geek Squad.

The agent set up my printer and knew what he was doing.Snd did a great job.

Fixed our printer problems. Two people came to the house. Also helped with automatic backup for both our computers. Both guys were very knowledgeable and pleasant.

Jay connected all my devices to my printer and adjusted everything well. He is very knowledgeable.

The Geek Squad Agent quickly and efficiently set-up the Epson Printer and enabled access to the printer on three Windows computers and one iPAD.

Brooks was phenomenal in solving my printer problems. He Patiently explained some of the issues. Due to Brooks attitude decided to enroll Best Buy service contract. Kudos to Brooks an incredible representative of a Best Buy- Geek Squad.

The gentlemen who diagnosed the in-house printer and set up the purchased printer were courteous, presented themselves well and professional. They listened to my concerns and made constructive recommendations.

The technician was very friendly and professional. If there was a problem he figured out how to solve it. He was happy to answer any questions that came to mind.

Agent set up my printer and installed needed software and showed me how to use it

set up the printer and made sure it worked. Took packing and old printer with him. Nice

Prompt arrival, explained what the problem was & fixed it in a matter of minutes. Very polite young man.

My service Geek, (Montgomery if my memory serves me correctly) was great. He arrived timely, went right to work, completed my request efficiently. He was knowledgable, patient with my questions and had my computer and printer both working beautifully. This service representative deserves a 10+. Thank you!

Very professional. Arrived on time. Respectful of property and friendly.

The Geek Squad young man who came to trouble shoot my HP ENVY 6455e All in One Series printer was very knowledgeable and efficient. He had my printer back in operation in record time. It had been installed initially by a family member who wasn't aware that a driver needed to be installed. I love my printer and I'm so happy to have it working again. I am a happy Best Buy customer.

Your agent was a very nice young lady that set up my printer in about 10 minutes, flat! I had tried for days. She said, Dont feel bad, Ivdo this for a living. I said, I used to be able to do things like that, but my 75 yr old brain simply wont let me!!! We laughed. She was great.

The installers arrived on time, set up my printer and answered all my questions. They were efficient and professional.

They worked very hard to get my printer set up and took the time to explain what was going on and I really appreciated all their kindness. That is why I love the Geek Squad.

Had a wonderful experience with the Best Buy Geek Squad person. She was great. Sorry I can't remember her name, but I'm getting old. Ha ha. Oh well...highly recommend Best Buy!

My computer and printer were all set up for me. Very helpful service.

The agents quickly realized nothing was wrong with my printer, but that I didn't understand completely how the printer functions. They graciously showed me how to operate part of the printer and didn't charge me a fee. Can't beat that!