Customer Ratings & Reviews

The technician was very professional but had limited knowledge of the printer’s more advanced settings. I had to reach out to HP in order to get the correct driver version to meet my printing needs. Once that was accomplished - it took about two hours to figure out the issue. Best Buy should make sure that its specialists advise their clients when they should reach out to HP. I purchased a more expensive printer when the issue was really a driver issue.

Excellent service by the Geek Squad was noted. Service provider was pleasant and efficient.

The the technicians were quick and efficient in setting up my prontet

Arrived on time, printer was 1. inked, 2.connected to internet 3.Tested/adjusted! All within 30 minutes! Amazing!

Geek Squad agent Hernandez Jones trouble shot my printer and immediately begin to fix the printer issue. She explained every step she took to arrive at the right solution. She was polite and very courteous.I was very impressed with her skills and knowledge. She is an asset to your organization. I will recommend her to all my friends.

The tech was very friendly and professional Explained everything so i could understand how 2 use printer and phone.I would definately ask for our tech Adelson again if needed.

Printer installation and router setup my tech guy was excellent went the extra mile. I am 78 and a disabled Veteran I was treated Very well and with respectful service and very professional.

On time. Jared cleared up the stuff that I had been wrestling with trying to do for myself & only would've ended up very frustrated. Makes my lpt & me more than happy to be " Geek Squad Patient's. " ;)

The agents kept me advised of their schedule, arrived as predicted, and were prompt and efficient in installing and setting up the new printer. They encountered one technical issue and resolved that in good fashion. Could not have asked for a better outcome.

Ernesto of Geek Squad came to our home on time, unboxed our new Epson printer/scanner, set it up to our iMac, confirmed the WiFi connection was available, ran some scanner and printer tests, and explained how it should work. Ernesto is knowledgeable professional and offered excellent service! In my opinion he should be promoted to CEO of BestBuy.

The Geek, Jonathan Dawson, did a great job. He found the problem and developed a method to make everything work. Great work and explanation as well.

Agent was very professional and courteous. He was very patient and answered all of my questions.

The agent was on time, very professional and did the printer install without any issues, He took time to explain to me how the ink tank system works and to emphasize that I should not let the ink sit without printing something, for any significant period of time to ensure the pads don't dry out.

I was very impressed with the tech support's profession help!!!

I love my geek squad team. Sergio came out and fixed my printer 1-2-3. Even came early.

The agent set up the printer and was very knowledgeable

Tyler is great and helped me every way he could - I still may need him again as it is very different than my old computer ! Thanks!!

My tech was very personable and knowledgeable about the printer that I had purchased. He set everything up and went over all the parts and supplies- he even had me install two of the ink cartridges myself to ensure that it made sense and that I would feel comfortable installing them in the future. That was very much appreciated! One part of the setup could not be completed that day as I did not have the correct information about one item related to my older computer. Even so, the printer was operating correctly and I was able to print out forms I needed, some in color, for a personal project. Very pleased with the setup service!

The agent got my HP printer working and to get it to work he head to do some adjusting on my system such as router and eeros.

Truman did a great job in getting my printer working. He figured out why the HP printer was so difficult to use.