Customer Ratings & Reviews

Robert Luong was the best in home specialist. He was so informative and polite. He was kind, patient & knowledgeable. He connected my printer, showed how to use the phone app and showed how to troubleshoot. Thank you Robert. Thank you Best Buy’s for hiring him.

This was the best money we've spent recently. Our technician was OUTSTANDING. She was knowledgeable, friendly, talented...I could go on and on! She did not rush thru the job, answered all of our questions, and made sure everything was perfect before she left. I have never purchased anything from Best Buy that required this type of service. I will definitely do it again if our tech was representative of how this company operates. Could notbe happier.

The technician was very knowledgeable and fast installation followed by great instructions.

The agent discovered that the reason I couldn’t set up my printer was because I had two networks. I just had an internet upgrade and the tech didn’t get rid of the old network. The Geek Squad agent quickly discovered the problem and set up my printer.

The agent was prompt, professional and thorough. He installed my printer, made sure it worked, patiently walked me through its usage. I was more than willingly to pay the install fee for such excellent customer service.

The technicians came in, evaluated the situation and knew exactly at that point what the problem was. Extremely professional, well mannered and also very professional looking. I’m extremely happy with the technician and the service that were provided.

The Geek Squad agent hooked up my printer without a delay. It was quick.

Representative/gentleman came to our home and within just a few minutes, my printer was set up and working.

The service was perfect, I purchased a new HP printer since my old one could not be repaired. The Geek Squad was very helpful, knowledgeable & friendly. The printer is working well, HP is a good product.

Everything was great, except he didn't show me where to load the paper -- I had to find it for myself. 4.75

The agents were not as knowledgeable as I expected. My son and myself had to change settings to get some things to work, like printing from my phone. It takes a long time for HP Smart to load up. They could not put a shortcut on my desktop. And, I had to pay over 130.00 for them to do the set up in my home.

My computer was not staying connected to the internet and therefore I was unable to send things to the printer. The agent at Best Buy was very courteous and listened to my remarks patiently. After checking out a couple of things he connected me with the advanced Geek Squad. Agent Mediconda took over remotely and proceeded to research and complete the job. She was kind and helpful while at the same time being very effeicient. I am very pleased with the results. She cleaned up the device and ensured that I have the latest version of Adobe Reader and other needed products.

The Geek Squad technician installed my new printer and made sure that I was able to print from my Laptop and my phone. He made sure I understood all its capacities and how to use them.

The installing technician was very knowledgeable and very thorough. He programmed and tested everything b4 he left, and he asked if there were any questions after the demo.

Quick setup however printer is now jammed and not working

The set up my new printer quickly and correct. Great job!!

Printer was installed without difficulty. Was impressed that Sergio demonstrated how to use device and answered any questions. He also introduced me to the. Geek Squad service plan to which I subscribed. Sergio is the best.

Juan Torres was brought in from the Vallejo, CA areas. He is the most incredible member of the Geek Squad I've ever met. Took the time to teach me things about the printer and computer I never knew. This man has been with the company for almost 25 years and is outstanding! In fact, he should give in-house training to others on the Geek Squad. They could learn a thing or two on customer service. Super friendly and the BEST disposition I have ever come across affiliated with the company.

The Geek Squad came to connect my printer to my new desk top computer, within five minutes she had it up and running!

The guys were so great! Very professional, friendly and knowledgeable. Very impressed.