Customer Ratings & Reviews

Tech was very professional, correction in setup was completed.

I am very impressed with my In-Home service. Xuyen Diep was on time and worked like he definitely knew what he was doing. He talked to me about what I wanted him to do when setting up my new computer and Printer. After he was done, he had me on the computer seeing if I had any questions about any of the new things. He was very patient and explained every detail of the simple things to more intricate things. He made sure that I was comfortable using everything on it. He even gave me his business card so I could call him if I thought of something after he had gone. He also got my new printer up and running as well as explaining how to use it . His patience and understanding that these were new items for me and there were things I needed to know made him the best person to attend to my needs.

Fast, efficient, courteous and knowledgeable, and also on time!!! Thanks Geek Squad

Torie our Geek Squad Installment Service provider is professional, knowledgeable and patient. Torie walked us through the process and how to use and operate our new PC System and Printer.

He was very polite and proper , He was on time and very respectful and encouraging to help us to want to learn computers and all the basics, He took his time and didn’t hesitate to answer our questions, Thank you !!

Geek squad performance were great. And the people came to our house were fantastic.

Joshua Dix solved the printer issues and explained what I need to do if the problems occur again.

Grant helped me set up my new printer. He was patient and helpful.

The technician, Levi, was very professional and seemed like Customer Service AND Satisfaction were his goals today. I was very impressed with this gentleman.

I had the pleasure to meet Mr. Fred Davis on 01/11/24, a truly genuine and honest gentleman. At that time no one was working at the front area and he was the only one working in the repair shop area in the back. I call for his attention and he came to assist me with the retrival of my fixed computer even though he appeared to be a very busy individual. I felt very comfortable with the interaction and his ability to go over the repairs they performed in my computer with clear explanations. We need more people like him at Best Buy, that are helpful , good listener and prone to help customers to the best of their ability.

out standing,work,resetup old printer, Great job, thank you very much/

Although i feel the people on the 800 line should have been able to fix the problem...my opinion...they gave up too fast...the technician who came out was great!

I was so pleased with the sales person when we made the purchase of our new printer. We were just as pleased with the installation of it. Best Buy is our go to place.

The tech was on time and everything running in about 1/2 half hour. he was well mannered, professional and efficient.

Years ago, I was very disappointed with the Geek Squad but I can tell you that they improved their services dramatically. Last year I decided to give it another try and I have been very pleased. Most recently Dani came to my home to install a new laser printer. That may sound easy to many but I am technologically challenged. Dani was outstanding. She was prompt, friendly and did excellent work. I also learned that have tech people who specialize in different areas so as I wanted to expand/improve my television and audio system, someone else was scheduled to make recommendations. That was Drew and he was most helpful; he went out of his way to offer to help me with anything I might need from Best Buy. Now I have a third appointment for installation of the new audio/visual equipment scheduled and on Drew’s recommendation I am waiting an extra two weeks so I can use the services of his best installer. I highly recommend this service if you like me are not very tech savvy.

The agent was very knowledgeable, capable, friendly, helpful and did an exceptional job in a very short time.

The two guys who came to initially set up my new Epson printer to my phone and my iPad were great. They worked well as a team. My printer had not been out long so it was new to them but they had no trouble. They were able to answer ever question I had and even gave me some tips on ink and paper to buy. Am so glad I made an appointment to use their services as know I’d never have been able to program this one on my own.

After everything I ve been through at least they came in knowledgeable and set up my computer

My new HP printer is ok, but it keeps going offline and it doesn't work as well as my old Brother printer. I am not yet happy with the HP. It's slow too... Also the GEEK SQUAD installed it and the scan feature doesn't work properly and I called them to return and they never came back . Not happy with their service...

Initially I thought the tech instructed me on how to use the printer, but it was not very thorough & he seemed in a hurry. Now that I am trying to use the HP Envy printer I realize there should have been more instruction. Already it is saying my ink level low(too soon) and I don't know how to get the free ink that comes with it for 3 months. Did the tech order this? I also am unhappy with the small area where one tells the printer what to do as it is so small it is difficult to read and select the buttons. Not the techs fault but the salesperson should have noticed this problem with this printer. I will have to call the Geek squad back to find out how to get more ink!