Customer Ratings & Reviews

The agent unpacked and set up my new printer as well as connecting it to my other devices. He answered all my questions and explained all the features of the new printer. Also, removed all the packaging and took my old printer with him to recycle. I was very happy with the quick and great service.

Initially I thought the tech instructed me on how to use the printer, but it was not very thorough & he seemed in a hurry. Now that I am trying to use the HP Envy printer I realize there should have been more instruction. Already it is saying my ink level low(too soon) and I don't know how to get the free ink that comes with it for 3 months. Did the tech order this? I also am unhappy with the small area where one tells the printer what to do as it is so small it is difficult to read and select the buttons. Not the techs fault but the salesperson should have noticed this problem with this printer. I will have to call the Geek squad back to find out how to get more ink!

They were prompt and did everything well but did not teach me how to use the printer. I did ask two questions. Later I realized there was no manual with it and went online and found some help. And I do have another question about a television I bought from there this year that will not work and they told me I had to bring it there because it was 32 in. I am 81 years old and just got out of intensive care. Not good customer relations and I won't be renewing again unless I get some feedback I'm fixing this television for me.

I love my new HP printer. It has a 2 sided option that is new to me. The geek squad was on time and didn’t take more than 15 minutes to set up and give me instructions.

My new HP printer is ok, but it keeps going offline and it doesn't work as well as my old Brother printer. I am not yet happy with the HP. It's slow too... Also the GEEK SQUAD installed it and the scan feature doesn't work properly and I called them to return and they never came back . Not happy with their service...

They got my computers, and mobile phones synched to my HP Printer. Thanks Geek Squad

Agent was good at whar we wanted done on the computer.

Jason Finnimore certainly rates an A+! He connected with us initially by telephone to verify the appointment. When he came to the house he was able to pinpoint the problem and to explain in detail why it needed to be replaced and could not be repaired and what he recommended as our next step. We must make mention of the fact that he is very polite and respectful and, most importantly, he is very efficient, competent, and skilled at what he does. He went online to find us a comparable printer and then set up the appointment to return. He took the time to contact Xfinity to resolve a connectivity issue, patiently waiting on hold and then tactfully interacting with the agent with his own knowledge and expertise. Jason repeatedly went above and beyond what was expected or required in order to provide us with the best service with both the modem and the printer setup. He is an asset to the Best Buy geek squad.

Great job setting up my printer. The first one had defective printer drivers but the second one is performing flawlessly. Thanks Geek Squad.

good tech guy pleasant to work with. they set up an appointment time and had me waiting all day then canceled at the end of the day. not the tech guy's fault

The agent came and set up my new printer and explained the features of it. Was very patient and kind.

Agent did a new computer and a new printer set up'

Greg Burkhardt came to setup my printer on the new Mac I had just purchased. Greg arrived when he said he would, was super nice and patient with me and got the printer all set up and working. I was very pleased.

Refreshing to have a Geek Squad expert make sure my printer etc. works properly. I greatly rely on this expertise.

agents called before arriving on time set up devices and gave instructions on use cleaned up after installation was complete

The agent installed our Epson printer to both of our computers after opening it and adding the different ink colors. In addition, he helped us with installing the Internet in one of our TVs.

The agent Tom who came out was on time & found the issue right away. He was respectful, knowledgeable, & helpful. I would definitely recommend home service from the Geek Squad.

Geek Squad came and set up my new printer. Thomas was great! Set up in less than a half hour.

The Geek Squad did a great job! Both guys were very friendly and knowledgable.

GREAT JOB The gentleman was very helpful, by installing our HP printer. We are getting older and can usually use help. Have had geek squad for many years and can always depend on them. Thank you