Customer Ratings & Reviews

gEEK SQUAD TECHNICIAN WAS HELPFUL AND KNOWLEDGEABLE. i NEED HELP WITH THE NEW TECHNOLOGY. dOES THE GEEK SQUAD DO THAT/

Cesar was very knowledgeable and went above and beyond. This was the best thing I have signed up for I should have done this sooner. If you work from home this is the firet person you should call to get step up day 1 .

The tech fixed my connection on printer very quickly. I was very impressed with him.

After our cable service installed a new router, I discovered that my printer was no longer connected. I tried the installation the printer offered, and it would say it was connected, but it remained inaccessible from my desktop computer. Print commands produced nothing. The scan window refused to open. The second computer would not print anything either. The agent knew exactly what to check, flipped through screens, and within 15 minutes, was able to print and scan from my desktop computer. A few minutes later, the computer in the next room produced a printed document as well. I highly recommend this service!

very easy to deal with and explained situation in great detail

My printer issue was resolved although I am not sure I totally agree with the solution. I was told that my printer needs to stay powered on at all times so it will stay connected with my in-home network. I have never had to do this before so I am still not sure what has changed in the last couple of months.

I tried to wirelessly connect our HP printer to our new iMac but could not, even after working through the online instructions from HP. The agent arrived and quickly set up the internet connection to our HP printer. He had access to software that HP did not make available.

I knew what I needed in my printer-scanner and the store accommodated me with several options. I appreciated the recommendations and the discussion of pros and cons. Because I need to scan and send a lot of documents, the Geek Squad rep took extra time to review options and operations. I was able to practice and ask more questions. The rep also added additional information I hadn’t thought of. Very informative and anxiety reducing. And I can always call for additional help.

The guys that came to connect my printer were awesome! Thank you!

The agent addressed and restored connectivity to each of our three HP printers. She was very knowledgeable and made all repairs in under an hour. She was also very personable and provided some good advice on how I might increase internet connectivity to certain dead spots in the house. I'll definitely use this service again and hopr I can get the same agent!

the agent successfully included my two printers for my PC

Tech called Early & arrived early. knowledgable & efficient. Quickly resolved my printer issue .Explained how to self resolve some common issues that might occur. Friendly.Definitly recommend Geek squad . This was 2nd service visit on last month's printer install.

The Geek Squad came and had 2 computers to connect my printer to. They spent about 20 minutes and got everything working. They did a great job and were very professional.

The agent set up a new Canon printer. Since I had difficulty setting printers up myself I trusted the Geek Squad this time. Unfortunately the agent said I need to do backups of my laptops and start over because they were Macs. I never had this problem before and still do not have a working scanner--the reason I used the Geek Squad to set it up and I still have confidence in the Geek Squad but these cautions regarding Apple laptops should be given when I purchased the printer.

The agent, Jamie, was courteous and thorough. very knowledgeable.

The young lady did an exceptional and timely job even though it doesn't print EVERY TIME I need it to it's much improved from what it once was...thanks

There was no way we could have set up this printer without the technician's help! He knew what he was doing, but there were many steps to getting it done. Amazing how the printer's manufacturer thought anybody could do it. Glad we had the technician come here to hook it up!

The agents were very friendly, professional and helped me set up my laptop and printer for wireless use.

Chris was excellent! He set up my printer and made sure I could print from all my devices .He also made sure I could scan from my printer. If ever I need the Geek Squad again I would want to have Chris come and setup my device.

Geek squad was efficient and effective. He was punctual and friendly.