Customer Ratings & Reviews

Kaplan was smart, extremely patient and helpful. He is an asset to the Geek Squad.

Mike did an excellent job of setting up my new HP Smart Tank printer.

The only thing that needs to be said is that Josh fized the proble..

Best Buy technician did a great job!! Came in from different location on short notice.

The agent was very helpful and had the other equipment needed for set up.

Jade was confronted with an unusual situation - the wifi on the HP Page Wide Pro MFP 477dw printer (which is a great printer) was locked when it was installed by an HP technician and the password was unknown (maybe due to staff turnover). The wifi now had a new name because our ISP replaced an aged out router/modem. We couldn't print because the printer specified the old wifi name. Jade kept at it until he found a way to unlock the printer, link it to the correct wifi name and voila! - we can print again. The tech who setup & locked the printer also defaulted the number of copies on the copy function to 4. So as a bonus, Jade corrected the copy default to "1" as well! I am so pleased with his persistence and determination to fix all my printer issues. I am one very happy customer.

hooked my new printer and was helpful and friendly

We had a very positive/excellent result on Ryan setting up our Wi-Fi and laser printer. He is a very knowledgeable and very much appreciated. I highly recommend his services. In addition to being very knowledgeable his also a very nice person. We are very happy and pleased with his service as well.

The agent connected my new copy machine, set it up to the y-fi in my home and explained how I can copy of my I-phone and Apple laptop computer.

The agent installed my computer. He did not not have to do anything to my printer it worked fine on my new computer without issue. I also asked him if he could access my Smart Tv to pair with my new computer and my cell phone. I also had a laptop that I wanted paired with my new computer. He did not do any of these things for me. I'm having problems right now with my new Best Buy computer that I was having with my old one. I cannot sign into my Att Email or Google and others. I did contact the Geek Squad and the Tech took control of my computer to fix the problem. I had to leave my computer for a few minutes and when I got back the Tech was gone. The next morning my Log-in to my ATT account and Email was like it was on my old computer my password was wrong. I'm disabled and really count on my computer to do my banking, paying bills and Doctor appointments along with my prescriptions. So it's a must I have a dependable system for everyday life. I tried to contact the Geek Squad again but the Tech had several other people he was working on at the same time. I told him I had to get offline and do my breathing treatment and take my meds. I don't know what to do now. I did have problems hearing things this person was saying, He had an accent that was a problem for me.

The agent hooked up my Brother laser printer/copier.

the tech who came was wonderful & very patient wit me as I hovered over him while he worked to set everything up

Printer was connected to my internet and has stayed connected! My 4th printer in 4 years and finally have one that works!

Jonathan arrived at appointed time, set up my new printer with appropriate connections and software, and provided a tutorial for me on its use. He was courteous, patient and had a very friendly manner.

Two agents, Justin and a colleague, had two tasks: to ensure access to Peacock on my ten-year-old Samsung TV set purchased from Best Buy, and to make it possible to transfer a TV picture from my computer screen to the larger TV screen. They performed both tasks with ease and thoroughness, to my entire satisfaction.

All the set up was done in a timely manner and the agent was very professional and kind in answering my questions.

Both Agents set up the printer so it would scan. They were efficient, polite, and explained everything. Setting up a printer has become more technical than 5 years ago.

Ted from Geek Squad set up our printer -- he was awesome! Kind, helpful, patient, knowledgable, caring -- I'm so glad he was assigned to help me!

What a great experience. The printer was installed very quickly, the technician was extremely knowledgeable and professional. I was and still am completely happy with the service and recommended Best Buy

Tyler set up the wifi and helped get a new modem and router set up as well.