Customer Ratings & Reviews

Bethany was INCREDIBLE! So attentive and concerned that I had and understood everything regarding the operation of my new printer!

Agent has exceptional technical knowledge of computers, printers, routers---plus ability to instruct new buyers on how to use the electronics purchases. Great communications skills and pride in being on time puts this agent as the "top gun" of all agents I have experienced in my 2 decades of being a subscriber with Best Buy.

the agent connected my printer so it now prints as it was meant to

The agent set my printer up and was so helpful in explaining the features.

Glenn was the the person who came to install the WiFi printer. He made sure he installed the printer as well as the HP App in our phones as well as our iPads. After it was installed the printer, he made sure he went over the many features and that we understand them all by the time he left. He was EXCELLENT! The only negative is that Best Buy changed the Total Tech program where the installation that was done, did not cost me. However, Best Buy changed the Total Tech program and it would have cost me $80 for the installation. Not happy about that at all!

The agents connected a new printer. They showed me how to use it. Everything worked out well. That is why I purchased at Best Buy and used the service of the Geek Squad.

Geek Squad agent was very professional, knowledgeable and quickly set up the printer and got it going. It was my 1st color printer. They are there to set it up, but not to troubleshoot any problems. It was printer poor photos and the agent stayed and we kept tweeking the settings. That wasn't part of his job, but he was so kind and understanding and trying to be helpful. In the end I returned this printer and bought another one. This set up was a free service and I appreciated having the agent in my home to explain things.

The agent set up my printer and made sure it was working.

Sergio is your MVP of tech squad excellence. He has kind heart & patience explaining printer how-tos 2 civilian like me.

The agent was on time and connected our printer to our Wi-Fi . He was knowledgeable and tested everything before he left to ensure we wouldn't encounter any problems.

I needed my new printer set up. Anthony and Orlando arrived right on time. They did a very professional job. I'm very satisfied.

The guy Sandro was amazing, the best, so knowledgeable and very nice too. You re lucky to have him. He is a huge asset to the geek squad

Good printer, so sure its will serve its purpose and help me to carry out my daily print out documents and makes my job more presentable... Nice job

The GEEK service was fantastic. The young man was very informative as well as extremely helpful. Anyone thinking of using service should definitely go ahead. It made a huge difference to us.

I brought a HP Officejet Pro 8130e printer, I couldn't connect my printer to my computer, so I had to put in for appointment to connect my printer to my computer. Geek Squad service was the 2nd time I had to used them. I was very pleased that everything worked out for the best and I am very satisfy.

Excellent service, very helpful and patient. Answered any questions I had and completed the set up of my laptop. Highly recommend the Geek Squad!

The agents assembled and installed my Epson printer and my new ASUS laptop. They were knowledgeable and prompt, as always, but they didn't take the extra time to ensure that I knew everything I needed to know about my new devices.

Sean, as usual, was great. Answered all my questions after making sure I had set up the new computer correctly, Then, he made sure printer was connected and working.

The tech who came to my home was extremely helpful. I needed one printer repaired and a second printer installed. Not only did he do a great job with both printers, he also asked if there was anything else I needed help with. I would be most happy to have him help me again if I have computer issues in the future.

The tech was excellent. Fixed the problem, answered all my questions.