Customer Ratings & Reviews

Tom was wonderful, it took quite a bit of time to get rid of my old printer and to add my new printer to my laptop, but he worked diligently to make it happen. The printer works beautifully.

the technician set up my printer and tested it. it ran just fine

Geek Squad Service people were excellent and solved my problem quickly

The Geek Squad came on time, was patient with me, answered my questions and helped me with the new Windows 11 setup.

Geek squad service personal was very knowledgeable and friendly and connected my printer to my computer. if I have any other problem, I will call them to service it. Thanks, job well done.

After the 1st printer was defective. I had an on site call. The technician, Michael confirmed. So I exchanged it but this time scheduled the install as a TT Member. I had requested the same technician, Michael who did the troubleshooting call. I was told he was unavailable due to his workload. The day of the install I received a call that the technical assigned, called in sick. The next available time slot was the following week! I wasn't happy. I got a call later that day from the original and requested technician, Michael. He said he saw the ticket had some time and would it be OK to come over to do the install? I said yes. The install went flawlessly. It took about 1/2 hour. He reviewed to assure me of its operation. Great initiative on Michaels behalf.

The set up and transfer from my old computer to my new I Mac was done without a hitch.

The agents set up my Printer, and they did a fine job. They were proffesional in answering my questions and polite.

I wished he shown me a few other things - like how to cancel a print command; taken off the old printers from my computer; how to really print from my phone and not have the printouts in blue when they were black and white; and how to change some of the commands; and I don't think I should have been charged twice since the first time the individual couldn't get the printers to work and I had to order a new one. Nice people both service reps.

I was very pleased and grateful for the technician who came to my home to install my new printer. He was delayed by a prior appointment and was very good about communicating to me about the delay. Once he arrived, he was kind, knowledgeable, and quick. I am quite certain I would not have been able to do the installation, myself, as efficiently, if at all.

Trevor did a nice job setting up my printer and explaining it.

Geek Squad agents are always very polite, understanding, and helpful. The agent set up my new printer and then tried to connect it to my old (Windows 7) computers. Since this did not work, the agent helped me with purchasing new Windows 11 computers. Everything went very smoothly.

He was very knowledgeable, professional, friendly and easy to work with. I recommend him highly.

the agents were on time called first and were fast and knowledgeable i will call them again

The agent was very knowledgeable, and set up my new printer very easily and quickly. He solved a minor issue that has been a great help.

The members of the Geek Squad wad professional and answered all question while installing my new computer and printer.

Did not tell me I needed a computer to set up. Was charged $99 for just dropping off my self. Set the printer up myself.

The canon printer is a very good item and the service to set it up was outstanding!!

I am always eternally grateful that Best Buy has a "Geek Squad Service". I not only can get answers to problems if I go to the nearby store or go online, I can call one (or more) of them by telephone and my last was one of the Geek Squad came to my house and set up my new HP Envy Photo 7155 Printer. I would like to think I am tech savvy but I know I am not really. Any one of the squad not only is efficient and correctly installs the product, they also explain it as they go along from start to finish in language I can readily and really understand. There is also a follow up e-mail which references all that was done and if there are any problems, I could or do encounter, I am given appropriate contacts for additional problem solving. It is also always and all ways a pleasant experience with any transaction I have or had from Best Buy.

everything went very well it was quick and easy and the technician explain everything very well.