Customer Ratings & Reviews

My Geek squad service was just fine. they know their business an d I would go to their store anytime for whatever I needed

The agent installed my printer successfully and made certain I was familiar with the hunctions.

They know what they are doing and get it corrected promptly. What more could you ask. Jim Adams

Very professional job was done as well as keeping me informed as to what was being done

agent set up my printer and tested out . Every thing works great. Thank you

Needed printer hard wired to router. Tricky move behind cabinet too large to move. Excellent job performed quickly.

The agent set up my printer and did a good job. He was friendly and professional.

couldn't be more pleased with the installation and professionalism of my Epson printer. The technicians were fantastic and arrived when they said they would. Great job!

Chris did a beautifully complete install. He was especially aware of my age and incapacities

Technicians arrived on time, set up my printer quickly, linked at my computer & cellphone, and took away the old printer & ink. Professional, polite & a total eadure receiving quality customer service!

The agent installed my new Epsom printer and ensured that all my devices would print to it both wired and wireless. He contacted me before arriving and left his contact information in case I had any problems. While he was here he cleaned up my old Lenovo laptop. He also explained the computer’s aging process and what is causing some performance issues. He answered some questions I had about iOS vs windows. He went above and beyond in providing service at my home.

Geek squad came to set up my EPSON printer/scanner and unable to get the scanner to function. His thought was a problem with EPSON/Apple regarding a password .. and he could not offer any options to get it but for me to contavct EPSON myself. I asked him why he could not contact EPSON support himself since BEST BUY sells EPSON products...or get tech support from BEST BUY. He did not want to attempt an form of help for me. I purchased the printer 9.18.2025, first set up appt 10.2 and now nothing available to do the installation till Oct 17. I purchased an EPSON in 2021 from Best Buy and had the best support and help and returned hoping for the same service.... NOT

The technician arrived on-time and set-up the printer and showed me some important features. Well done.

The tec set up the printer It works great. Plus the tec was knowledgeful and had a great personality. The tec gets a 10+

It's working after 3 hours of troubleshooting online.

The agents spent a lot of time explaining how to operate new windows 11. I have forgotten a few tips but still learning. Job well done!

Geekquad installed in my home. Easy peasy. All works great!

Great service! Membership is absolutely worth it!!

I have chosen to go to Best Buy due to my past experience with the service, knowledge and assistance from the geek squad, I purchased my computer frome from B.B especially for this very valuable important service that I appreciate especially since i myself have never been able to understand the full functions of anything computer related. The staff is always polite, professional, curtious. I am very gracious for this service, as well as the staff members in this location, i have always been acknowledged, received genuine attention good customer service care

Nice, professional guy. Fixed my problem. Recommend!!