Customer Ratings & Reviews

The Geeks were friendly and efficient. They showed us how to use the printer app and change the ink cartridges. The new Canon was correctly installed.

The agent was very knowledgeable and educated me about how to operate the new printer as he installed it. As a result, I now have a working printer that I know how to operate.

EXCELLENT SERVICE----- TONS OF KNOWLEDGE IN THE TECHS BRAIN----- EXCELLENT COMMUNICATION SKILLS

Jonathon connected our new printer to my new laptop and to my husband’s older desktop. It was a complicated situation and he was highly skilled, patient, professional and persistent. He was also a fine teacher and explained how things work very clearly. By the time he left, we felt much more knowledgeable and comfortable. What a gem he is! Thank you so much.

very user friendly tremendous knowledge of product and very quick

Johan was 'excellent' - patient, very attentive to all associated details, informative - couldn't ask for better service.

The young man that set up my printer notified me when he was on the way (on time). He was very nice and polite. He hooked everything up and then showed me how to operate. He asked if I had any questions. He answered and explained everything to me. I would highly recommend him.

The Smart Tech Geek Squad assembled my new printer with unbelievable skill and speed. He demonstrated how to operate the printer to make copies. He was very detailed and pointed out how to change a new ink cartridge, locate the printer's model number, then let me test to make a sample copy. He was very meticulous to make sure I can operate the printer with ease.

We recently had this service and it has broken down, Again! One of our PC's is not printing and the other PC is only functioning occasionally. This is the second time this has happened. Please correct this malfunction. Thank you.

Elizabeth set up my new printer & left written instructions if an issue happens. Very nice, knowledgeable & very professional

The agent installed my printer, answered my questions and showed me how to use it. Very friendly, professional and thorough.

Most recently (December 29, 2021) we had an appointment to install a Samsung Soundbar and a Brother all in one printer. Our visiting Geek Tech Squad member (Edwin Depena) arrived in a timely manner. He was FRIENDLY caring and KNOWLEDEABLE I would personally like you to “thank” him on our behalf. Edwin is a TRUE, thorough DEDICATED professional, EXTREMELY knowledgeable. He provided us comfort through our entire installation. He is an ASSET to Best Buy and the Geek Squad. You should also be proud of your involvement developing a “PROFESSIONAL “TEAM” under your tutelage. We hope you can provide him “special” recognition within the Geek Squad team in hopes to build further confidence within the entire team. Thank you.

The technician that came to the house was excellent. He was knowledgeable, friendly, efficient, very helpful and very patient!!

Tried several approaches to solve my connection issues. Finally concluded my HP 4635 was tóo old. Suggested a new printer or USB connection.

Our Geek Guy set our new printer up, explained everything about it and even helped us with other techy questions we had. A+ service!!!

Everything worked fine. Best Buy is superior in every way; recommendations, assistance and equipment. I am very pleased with this company in every respect.

I had a problem with my printer, and a guy from the geek quad fixed it in less then 10 mintues. and I was so happ

The Geek Squad at my local Best Buy are awesome! I did not grow up in the computer era so I am at a loss when it comes to computer shopping. When my 10 year old laptop went out the Squad was so very friendly in helping me select a new computer to fit my needs. They never made me feel stupid or inadequate In knowledge. They took their time to explain each step and made me feel that I was making the right purchase. They were able to transfer all items from my old computer to the new unit and I had my new unit ready to go very quickly.

Jeremy set up my printer and went over how the printer worked and the connections. He was very helpful and courteous,

Ron is so knowledgeable and yet tolerant of my limited ability with electronics! He is a fine representative of Best Buy. He is prompt, efficient, and yet never rushed or impatient with questions I had. He helped me to order a new printer, and I also decided on a new iPad as my MacAir is a 2015 model, usable but not capable of upgrades.