Customer Ratings & Reviews

He was very helpful with setting up my computer and my printer. He helped me choose the best monitoring software and set up my email for easy access. Very helpful for a not-too-computer-savvy senior!

The GS is very professional, thorough and customer- focused! was pleased during the trouble shooting of my printer and with the installation of my new printer.

install printer works fantastic, person who installed it was punctual,friendly,courteous, and informative to me

The agents set up my new printer that goes with my computer and they did a great job! They explained everything in detail and even told me what the item number is to replace the printer ink. They were courteous, quick, and thorough. I couldn't be more pleased! Thanks Guys!

Rick set up my printer very quickly and professionally. He was very knowledgeable on other questions I had and helped me put Netflix on my TV. I recommend him highly,

The geek squad was great ! Your store service was terrible. a geek squad future appt. was messed up and I waited another week. I was charged on my credit card and a best buy card for the same service, which had to be adjusted. More things but too long to tell now. I ended up making 6 trips to your store, only 2 of them were purchases. some employees didn't seem to know enough.

The Geek Squad members that came out to set up my printer were outstanding! The got us all set up and showed us how to use the printer. They were both professional and courteous. We were very impressed.

The tech arrived on time and made adjustments and corrections to my provider settings, which had been changed when I was in the hospital. I only got "offline" messages. He completed the job in record time. I was very satisfied.

David with Geek Squad set my printer up to work on wi-fi and let me print from the internet to make sure it was working. He found that my communications company had a different password in the system for wi-fi than the one on my modem. I also asked him about scanning documents, and he made sure that function was working and showed me how to scan a document and save it to my computer. He was courteous and answered all of my questions about wi-fi and how it operated. He even called me two days later to make sure everything was functioning the way I expected. This was the first time I have used Geek Squad and it was well worth it.

My wife purchased a new computer and we tried (and failed) to hook it up to her old printer. We called the Geek Squad, and Jeff stopped by the house to diagnose the problem. Turns out the old printer, which was several years old, couldn't interface with the new computer. We needed a new printer, which Jeff helped us identify and purchase. The new printer interfaces perfectly with the new computer, and my wife is back in business. Kudos to Jeff and the Geek Squad.

I think both, Alex and Chad did superb jobs--especially since neither of them was trained in how to assist a visually impaired client. Since I do not look "blind" for the most part, it is easy to address me as a normally-sighted person. Thus, after thy leave, I always discover something that was overlooked. Best Buy might consider hiring an expert in the field who is visually impaired.

The tech guys was great, and got me all set up the printer on my smart device and laptop. But i would've appreciated a quick tutorial on the functions, particularly the scanning? To date i still find the instructions that came with the printer woefully inadequate. So i know have go on-line and try to figure it out.....when a quick hey, let me show you the functions??

David got my laptop and printer set up and answered all my questions. He provided excellent service!

The agents helped set up my new printer & explained everything to me. Very satisfied.

Matt, from Geek Squad, was on time and called before hand to make sure all was good at my end! He was very professional and polite and did a fantastic job setting up my printer and making sure it would do everything it was touted to do! It is a big, heavy machine with a lot of features! Matt got it out of the box, situated it where I wanted it, and explained all the controls and features! He ran test prints and made sure it had good internet connection so all my print jobs would go through without an issue! I can’t thank Matt enough for the job he did!

My interaction with the in-home Geek Squad agent was very positive!! He was extremely courteous, professional and knowledgeable about the job. Showed excellent interpersonal skills. Performed his job in a timely manner. The job was completed to my satisfaction!!

MY installers name was Alex. This man is so kind and smart Best Buy should make him the boss or give him a bonus . He installed my printer and took the time to show me how to use it. I'm not computer sauvy at all but Alex took the time and kindness to help me. Thamk you for having such a grreat man working for you ..

The tech that helped me set up my printer HP Officejet Pro 9120e was super nice and helpful I don't know how to get a picture of Geek Squad helping me I suppose it would be in my account ?

connected printer to mu computer, iPhone and I pad currently working well

You all are wonderful and made my world. And explained what was going on with my printer.