Customer Ratings & Reviews

the agent got to the root of the problem and fixed it.

Brandon was wonderful and patient with an almost Luddite

He was a great help and gave me options available to me.

He was helpful even though my issue was not resolved

The technician took no time in getting my computer and printer to work together.

The agent was patient and educational. He explained things clearly and was extremely nice.

Geek Squad employee very knowledgeable and knew what she was doing. Thank you Kristen

They made sure I had proper security software and repaired my pop ups that were occurring!

excellent service from purchasing to set up and printer works fine,

Set up two iMac computers with networking and other services.

The Geek Squad member was very professional and installed the printer in a timely manner

The agent, Chris, promptly installed my new printer and made all the necessary connections.

geek squad solved my issue and followed all covid precautions. Was on time and courteous

The tech was prompt and efficient. He was very knowledgeable and professional.He is an asset to your company.

Agent installed printer and demonstrated how to operate.

Tech was helpful in getting me up nd running with the new printer.

We purchased this printer. Since we had A Best Buy's Total Tech Membership, i scheduled a date to have it installed. It was several weeks out, which was the first available. Unfortunately, I had something unavoidable come up and I needed to reschedule. This was also several weeks, and the first available. It turns out the printer would not connect to mobile devices like a phone or I-Pad. The tech told me to call a number. When I did, the person on the line told me I was past the 60 day return period so i could not exchange it. I rated it as fair because it does work with my computer, but not for mobile devices. So it only does half of what I thought it would when I bought it. To be clear, the total Tech guy who came out was great. The whole out of the 60-day thing was bad because I was waiting for someone to install it. I had no idea it was defective. i would recommend the Geek Squad Service. It is not their fault the product was defective.

Agents are always super helpful and accommodating!

awesome loved the help and knowledge they had with them

The Geek Squad Service was Excellent by the serviceman.