Customer Ratings & Reviews

The geek sauad agents were thorough, patient and helpful.

The Geek Squad came out a thoughtfully discuss options for the new printer and installed the new printer. He was thoughtful, kind, and patient as we made decisions based on our use and purpose. We appreciate the geek squad member who came out to our house. He was great. Unfortunately, the new printer keeps getting paper stuck inside the printer and this happened to the Geek Squad member so we need to get some help with this problem. It is annoying to keep dismantling and getting the stuck paper out

I have been grateful for the experience that your employees have shown. I can't keep up with all the changes that happen in the IT world and look to your employees for the answers which I always receive. The nice thing is that if the person I am talking with is not sure of the answer he asks another employee who has more experience to assist us. This is refreshing to find in the retail world. One suggestion: If at all possible would you consider having experienced staff who could assist novices like myself to set up accounts such as Blogs. That would be of great service and I know I would be fine with paying for just such a service. Thank you, Fredewrick Calovich.

Wow! The agents arrived on time, performed the connection to both computers quickly and successfully and were professional, courteous, and friendly the whole time. Thank you, Geek Squad!

Timely, listened to my concern and fixed it in record time. Outstanding service!

The agent set up my printer and ensured I knew how to use it.

Joel, unpacked my laser printer, brought it to my home office and set it up, testing the print and fax options. He even cleaned out my old printers etc off both my home and office computers. He was very efficient, personable and proficient. He also gave me more information on the other support options the Geek Squad offered which was lovely since getting to the point to secure this first session was horrible - customer service on line all was a huge mess. I finally got a supervisor who sent me the link, but didn't really give me all the options that I might need in the future. In any case I will keep Joel and the Geek Squad on my call list.

Hanna is very knowlageble respectful and very nice

David went the EXTRA MILE when he tried to remedy my issue with my fax. After communicating with his Associates, they felt that there was so much noise on the phone lines that the unit could not sent multiple copies. David brought to my attention, that faxing is becoming or has become an out mode of communication. Supplies(eg, Spectrum) are not investing in the technology. He suggested that scanning is the way to go, I informed him I knew nothing about scanning. He was very gracious and patient and set up the account that was necessary in order for me to scan. He took the time to walk me thru the steps to scan from my computer and how to use the attachment feature.

The technicians hooked up our new printer quickly and took time to answer our questions.

Technician did a great job, very knowledeble and expert advice.

The technican, Josh, was an excellent representawtive for your company, he was provfessional , .excellent communication skils. Something most techs I dealt with at my place lack. I was impressed with him, and would request him personally. Let me tell, I am a 80 y.o,. with limited compluter skills.

Joe was amazing! We had him connect our new printer to two desktops and a laptop. He took his time, answered all our questions, and walked us through the various functions of our new printer. He also removed a lot of extra "junk" from our existing desktops - mostly related to our old printer - and was a real joy. We scheduled him to return on another day for a separate problem with another computer.

The first 6500 printer I had had issues. Everytime I called Geek Squad to for help, they told me to unplug, push a button and replug. When I had someone come to the house, he said the printer was a wifi and I should NEVER unplug it. So I got a free replacement. This printer replaced the 2nd one- also covered under my contract. Of course, I had someone come to the house to set it up.

The agent did a great job setting up the printer and answering questions

The printer was set up correctly and works great. xx

The agents replaced and set up a new printer. Most of us technically challenged parents have our children nearby to help us navigate seldom used functions. I think of them as my adopted sons. why? Because they have always be pleasant and not made me feel lacking in smarts

I recommend the geek squad to everyone who is needed their expertise for anything with laptops, printers or even stereo sytems. Technicians were very thorough and pleasant to work with.

Agents were friendly, knowledgeable and fixed my problem quickly

Geek Squad agent arrived on schedule. Robert Marmo set up the printer and provided easily understood answers to all of my questions. Prenter is operating satisfactorily and providing excellent copies of the chosen data. I give an excellent endorsement to the Geek Squad!