Customer Ratings & Reviews

I am ALWAYS satisfied with the service I receive with the Geek Squad!

Friendly, clean cut, professional and on time. Thank you

Frederic was great very friendly and knowledgeable

my geek did a great job and explain everything to my understanding

The agent explained my tech questions to my satisfaction

The Geek Squad employees are extremely nice and helpful. Best customer service I have ever received.

Very knowledgeable technician. Also very strict about covid restrictions.

agent new what de was doing and was very friendly!

Great yes yes yes yes great great thanks thank You

Connected to our printers and answered some questions

The geek squad provided great service. Took care of my tech issues swiftly.

The technician helped me with the scanning process, which had been a problem for me.

They were prompt, on time, knowledgeable and efficient with great personality. Answered my questions clearly and completely.

Andrew was great. Got it all set up with a review of the printer. thanks

The service was absolutely wonderful. Always is from Geek Squad!

He was the only one of many who knew immediately why my printer wouldn't communicate with my devices.

The services was excellent thank you for coming out to set up my printer

Very knowledgeable in getting drivers, updates and politeness.

The reason for my low rating is not directly related to the Geek that tried to “fix” my computer/printer issue. It is related, rather, to the entire “Geek Squad” department. While I tried to be very specific in telling them the details of my issue, I never felt that anyone really listened to me, and when the technician arrived at my house, I again tried to explain what I needed to have done, but he proceeded to “try” it his way, which never worked. Then he wanted me to let his supervisor attempt to resolve my issue at another appointment, but by that time I was pretty sure that none of their team had any clue as to how to calibrate my computer screen and my professional photo printer so that what I see on my screen is exactly how my printed photos would look. My research indicates that it requires calibration software, but no one would ever even listen to me when I mentioned it to them. Guess I’ll have to buy the software and try it myself, or find a techie who is willing to help me in following instructions. Sorry Geek Squad, but not listening to your clients’ needs resulted in this negative review.

Great job! I would use the Geek squad again! Guy was very knowledgeable and very helpful!