Customer Ratings & Reviews

Had an appointment on the first Monday in june, took the day off and they never showed up or contacted me in any form...I finally got thru to someone main number, and of course she said the stores own geek squad cancelled it. So I had to reschedule and waste another day.

The agent was very polite and knowledgeable. He was very helpful

Each time I interact with the Geek Squad there is an issue, this time I went into the store to set up an appointment and was told, "we can't make an appointment with a specific person. Went I indicated that was not true, the rep then turn to another rep and asked the question and he also said the same thing. However, once the rep got into the system, he realized that oh I can put a specific person in the system per your request. I have been told this every time I try to request the person I want. Reps need to know the system and look into it before they quickly say "we can't book a specific person"

The agent set my printer up perfectly, however, I think the cost was too high.

Tech was quick and thorough! Just came in and got everything working.....

This interaction was one of the worst of my life. The young man, Austin, who called was rude and arrogant and eventually I told him not to come to the house. Why would I trust my home and private information to such a rude individual. This interaction has caused me to question whether or not I will ever purchase anything else from Best Buy. In fact, we just purchased over $10K worth of new Samsung kitchen appliances. Because of Austin, we went to another store in Oklahoma City. Best Buy can thank Austin personally for the loss of this and future revenue. When I scheduled the appointment, in the store and with the Geek Squad Manager, I was led to believe that the representative coming out could handle all of our issues. Austin said that he was only going to connect a printer, which was a 15 minute job and wouldn't do anything else. I told him that I had gone into the store and explained my entire networking issue. He said that wasn't his problem. I guess they think there is no competition for their services. I can tell you that I've contracted with a local company to solve my network and computer needs. The cost is $2K. The Geek Squad and Best Buy can thank Austin for the loss of this additional revenue. I'm currently in the market for a new iMac. Guess where I won't be buying it. That's right, Best Buy. So your arrogant and rude Mr Austin has cost your company about $20K in products and services. I'm also sharing my "terrific" experience with all of my friends. Your representative has cost Best Buy a long and loyal customer.

had geek squad representative here on three occasions for same problem. My charge was $195.00. Three days after third call my printer is not working I had the geek squad service rep. here three times to hook up my printer. I paid $195.00 and it stopped printing after the rep. was here for the third service call. I do not fault Patrick..he tried but after 2 printed copies it still does not print and keeps going into error mode. Please have your service dept. call me to see if something can be done. That is an awful amount of money to pay for no results.

The technician was only allowed 45 minutes so he did not have time to give me any instructions for my new computer which has windows 10. I am still trying to figure out how to use it properly. I am still having trouble figuring how to print a document with several pages.

The printer worked fine until yesterday, when it stopped printing. I have run multiple troubleshooting exercises to no avail. The computer and the printer are not communicating. I am trying to get a follow up from Geek Squad.

I would of givin a 5 star if the tech was on time.

they were able to get the problems quickly, they showed up on time

We had 2 visits to hook us up with our new printer in Sept and paid twice ( which we did not need to do) twice . Can you reimburse us for the one payment please. When we try to print something it says no printer found! We need our printer to work ( it’s brand new)

The Tech, Jeffery came, spent 10 minutes or less and left. We ran two pages through the wireless printer. It seemed to work alright. Then minutes later I tried to print two other documents. The newly connected wireless HP printer would not print. The error message said that the new Mac Pro did not recognize the printer. I called Customer Service to ask if they could fix the issue remotely. They said they could but it would be 70 minutes before they could help me. It has now been 100 minutes of being placed on hold. I've had two bad experiences with the Geek Squad today. I don't believe this is the normal for Geek Squad.

Returned the Geek Squad service because I was able to set up my Epson printer on my own as opposed to a HP printer that I, as well as a computrr shop owner was unable to set up.

The representative set up my printer. Explained a few things about the liquid ink installation. He didn’t however, explain how to fill the back paper hopper.

Excellent service . Extremely helpful and patient .

This Appointment was cancelled, was able to get printer hooked up myself

The geek squad printer set-up cost me more than the price of the printer itself. Set-up should be included with the equipment purchase!!!!

The tech was very helpful. The store sold us All the wrong stuff. Very inconvenient. Id give a 4 to the tech and a one to the store so I set the starts at 3. I'd recommend service if it's the right one

I was most impressed with my salesperson. The Geek Squad team became unreachable after I discovered a few discrepancies after the set-up.