Customer Ratings & Reviews

I thought the tech did a good job until I found out later there is a possibility that she did not, since I am having trouble with receiving updates for my computer and I feel that she might not have done the job correctly. She might not have taken all of the information for my previous printer off and it is causing me problem, which I have not been able to get corrected by your Geek Squad after repeated attempts. Still can't get updates which are crucial to me. This has all been attempted on line and they make attempt to locate the problem that just keep doing tune ups, tune ups, and tune ups

Had multiple issues with it. I just got rid of it.

Still having problems with printer. Have to again get someone to fix printing problems

The agent set up my printer and set to print from my cellphone. After he left I tried to print a recipe out a small recipe came out on 3 sheets I wasted &100.00 for nothing it still does not work won’t turn on.

They showed me how to use the printer but we did not go through the scanner or how to use it

could not find an associate to install my protector and then was told there's a fee that was never charged before

Had to install new printer, download software. Every thing was good but need to get computer fixed since it doesn't recognize the computer software.

I just got a new home Epson printer recently. Last week it was fine, this week it doesn't print. The Geek Squad is supposed to be out on March 1, which to me is ridiculous since it's a brand new printer. I changed the black cartridge as advised on the printer and that didn't help. Also, I think the price of nearly $80 is ridiculous since the printer hardly printed any copies. I'm not happy that I must wait so long for service.

The agent got my laptop and my desktop to print but did not stay on the line long enough to see that my printer will also scan

Connecting my printer to my computer on second appointment

Appointment was canceled due to inclement weather and I chose to not reschedule.

What I paid for was fine, but the Geek choose to change settings on my computer, which I didn't see until after she left. I have been and still are dealing with trying to get them back. I keep spending a lot of money for someone to come to my house to help with something I don't know how to fix and end up with something else messed up. This has got to stop. DO NOT MAKE CHANGES WITHOUT ASKING. Or change your policy to I pay after the fact.

After I talked with tech-support about printer issue on the phone, was advised to bring it to the store, then the store advised they cannot do anything but needed to have Geek Squad come to the house, then Geek Squad technician said they cannot do anything so I essentially wasted my time. As a positive, Best Buy did refund the charges for the Geek Squad call, so all that was wasted was time and my transportation to the store.

The geek squad seemed to do what he could to set up the printer but the error kept displaying “ink cartridges top not closed” so I returned and got another. This one was also a pain to set up. I had a couple of errors like printer not found but eventually got through only to have the set up to say please wait for 4 hours. Buy another printer

AFTER 2.5 OTHER TRIES, FINALLY GOT A GREAT TECH TO SET UP AND EXPLAIN HOW i'M NOW ABLE TO USE THIS PRINTER!

My printer was unboxed and set up but I continue to have problems getting it to print at times.

Purchased a new PC and setup and data transfer was done by Geek Squad in store. Arrived home and printer did not work properly with new PC. Took PC and Printer into store Geek Squad. Re-worked set up but again did not work properly at home. Geek squad dispatched In Home team twice and printer still did not operate properly. Spoke with store manager and he made an accommodation allowing me to purchase a new printer. BEST BUY stands behind providing customer satisfaction.

They actually called me on a Sunday morning at 10:00 and said someone would be there between 10:30 and 12:00 to install the printer. Are you kidding me, doesn’t everyone know that is exactly most church’s schedule??? I said no, not today. I called twice to try to reschedule, was passed to 3 different people the last time and no one could reschedule. When I was told to hold the fourth time, I just said no thank you. No one ever called to reschedule and today, February 23rd, I got an email saying my order has been cancelled. So, my advice is not to buy anything from Best Buy you can’t install yourself.

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installation did not work had to consult others to get the job finished