Customer Ratings & Reviews

Agent set up printer but was not knowledgeable about product I purchased .Could not answer many of my questions . All he could say was go to web site. I thought having geek squad support was so I could get help with my product. I guess I'm expecting too much . But, my other experience with geek squad support has always been great. I have been using them for many years and they have always done a great job know matter how bad the situation was.

Thought the anti virus was going to be installed. The icon was installed but apparently the software was not . I tried. I entered a 20 digit number that was sent to me via email. But it only loads to 58%, then after a period time I am told it was unable to complete the download. Also had problems with the printer.. I kept getting a message that I was out of paper, but it had plenty of paper. I finally got it to print, but I get that message quite often. Not a happy customer

Geek squad agent Sanda came to my house to set-up my printer & fix the problem on my Dell All In One PC. The problem was Google Chrome will only open when i would have to double click the desktop 10 times before it would open. He came and fixed it but then right after he left i tried it and it still had the same problem. I called him back right after he left to tell him it is still not working 3 times. He never called back again its been since 2 1/2 months. I even went to back a month later to the store & told the manager Casandra about my problem she said she would call the agent Sanda herself to get him back out to fix it. Well a month has gone by and i still get "No Response". What kind of Tech Support is that Best Buy??? And it payed for Geek Squad & Total Protection plan. I got ripped- off. Shame on these people. I will not recommend them to anyone, but will spread the word. Its like this young generation believes that if you just ignore us senior citizens they will give up & go away. Shame! Shame! On Them! In the mean time my Google Chrome will not open. And by the way the manager at the store had them install the Google Chrome at the store before i brought it home. He recommended it to me during the purchase. Huh!

I can't give you a review yet. No one has been her yet...My appointment isn't until August 7th. Between 7am-1pm. You need to check your records again...

They told me that my printer that wasn’t working was broken and needed to be replaced. No attempt to fix it.

He just didn’t do the job completely Said the computer was bad and I took it in for no reason

The agent was rude incompetent- he did not finish the job-halfway the work he abruptly left-the scanner was not set up!

The agent was successful in connecting my computer to my printer but disconnected my Amazon Echo so I no longer have access to it.

HP printer was repaired but then crashed within one use.

Agent did not connect the printer to all my devices. He was supposed to get back to me the following week but did not. It quit working altogether so I left another message but it was not answered. A friend got it working but once again it is not working.

I'm giving the service tech a 3 star, but the product gets a 5 star. The reason for the 3 star is due to the tech that was here to install it has yet to return my phone calls.

Setting up the appointment went well, but had to wait for a few weeks until the person came.

They did not set up the scanner to work with my folder.

zero stars My HP printer was delivered on time and to my apartment as promised. Due to Hurricane Ian, the date was changed to today, Oct 7, using the app. When I called for an approximate arrival time, the window was 10:30 -11:45. Shortly before 10:00, a call came informing me that since my complex provides the internet, Geek could not set up the printer, and I needed to use the internal IT people. I am bothered that this occurred as Geek squad regularly services my community, and there could have been an earlier notification that the needed service was unavailable. The printer was delivered before Sept 20. I have had an entire contract with Geek for many years, and this was the first house call I requested.

came in but did not fix it still need it fix printer setup

The website does not load my appts to reschedule/ change.

This is the worst piece of technological equipment I have ever owned. I will never again purchase another Epson machine

printer is still not set up properly. first time I have not been happy with Geek Squad

Wish the installer would stop the beeping! Otherwise like my Brothers Wireless Printer

I did not experience good service. I was told I would be notified within couple days. After nearly two weeks I went to the store to ask results . . . still no answers but again told I would hear from someone. Couple weeks when I could fit it in my schedule I went to store again and still no answers. Thus, I chose to cancel the membership to Techno???