Customer Ratings & Reviews

This might sound like a negative, but it turned out great. There was a misunderstanding. It was at the store and the rep was doing in home installing. He came without it. But he was also setting up my computer which I already had. At the same time, I found out I had ordered a color printer and I had wanted a black and white. So a week later I went to Best Buy and they credited my card back. They were deeply apologetic but I told them it was ok as I had made an error too, so it worked out for the best.

While they were here I printed one item. Since they left I haven't been anything

Had trouble with scan on printer working w/my new laptop. I took laptop & printer to store per information from on-line geek squad rep only to find out store couldn't help since I didn't have wifi cable or whatever so the store scheduled a home visit to which wouldn't you know tech showed me which item to select from scan menu then it worked. The other day had same issue again, so I turned off printer, disconnected cable and powered off computer then reversed my action & woo hoo scan worked so I come to conclusion that the printer/laptop need to be rebooted. THE END

I had had poor services from Geek Squad when trying to re-install two printers after changing WIFI providers. Twice via remote help, nothing. Then an in-home service call who said he did not know why he was sent out because printers were not part of his work. The fourth attempt, by Bennett, I think his name was, was outstanding. He was friendly and very polite and respectful and got to work diligently and set everything up perfectly. It would be great if all of Best Buy's service techs were like him, and I could have avoided the other three.

Montgomery connected my printer quickly and professionally.

Victor Jones had the expertise to setup my new printer. He handled the complete installation/configuration to all devices, setup WiFi for wireless printing, answered my questions and made sure I had no outstanding concerns before he left. I will recommend the Geek Squad due to how efficiently and professionally Victor Jones had taken care of the job.

Rep was polite and efficient. Set my printer and computer up quickly with no problems.

The Geek Squad technician installed my printer and answered all of my questions about its’ functions, Extremely pleased with the service and the printer. It’s just what I needed.

The Geek Squad person who came to my house was totally professional and helped this 65-year-old man to understand tech issues what I would have struggled to achieve on my own. I'm already doing business my Epson Eco-tank 4850. I have been recommending Best Buy and the Geek Squad to all of my friends. In addition, I've been sharing about the advantages of Best Buy's Total Tech back up plan.

The agents installed my printer and fixed the delay issues very quickly.

Agent (Chris, I believe his name was,but you can check) installed printer with efficiency and explained how it worked, answering all questions with knowledge, and, most important, patience. Excellent service.

The agent was very nice and answered all of our questions.

personable and able professional quickly and efficiently connected my computer to printer allowing me to print at will.

I could not get my computer and printer to like each other. The Technition was able to get it done.

We have the Total-Tech Geek Squad Service Program and found it to be a great value. The Geek Squad staff that we've had the pleasure of working with have been extremely knowledgeable and experienced. The FREE setup of new Best Buy products, the in-home service and phone support have been a real asset for us. We've had the Program for multiple years and certainly plan to continue their service.

I only gave this average as the first agent that came out had no clue how to hook up my printer, and told me that Best Buy would buy me a new printer. Totally not true. To be fair, he was a new employee. The second agent that came out however, was excellent and got to the solution and got me hooked up that day. It was just tough to be without a printer for three weeks.

The Geek Squad agents, Greg and Connor did and awesome job setting up my new printer!

Great service! Called, on time, and really helpful!!

Was not able to get my new printer installed. Geek squad over the phone got the software on my computer but the printer still did not work. Had Ryan come to the house and got it working. Something in the software that was done over the phone was incorrect. Was not happy to pay the service fee, but thanks to Ryan my printer now works.

The technician "checked in" with me tow days prior to the set date, identified himself and ensured that we both were in agreement as to not only what the problem was with the printers but also the desired outcome. He contacted me again the day before and morning of the set date to keep me "advised" of his ETA. Upon arrival and during his time here he was efficient and effective in familiarizing himself with my setup and both initiating and completing my fixed. In addition thereto, he asked if there were any additional problems or concerns he might address while he was here given that he had completed the assigned task well within the projected/allotted timeframe. He was "Outstanding" from initial contact to his exiting my residence.