Customer Ratings & Reviews

not very satisfied, printer worked for 1 week and is acting up again

Haven't had the appointment yet, have to wait another 2 weeks. Terrible service.

The geek squad was unable to fully set up the printer so I had to return the printer to the store

The guy tried but Couldn’t get witteledd connection Even Though box said it would.

I have always had great experiences with the Geek Squad people who have done things for me, they are always great. But today I tried to make an appointment by telephone, was transferred a total of 5 times, they hung up on me twice and the entire experience (yes, eventually I got an appointment between 7AM and 7PM) took one hour. Worse service ever, I should have gone to the store.

The technician resolved an issue with printer connectivity, but now the problem continues.

Didn’t really do anything, I was directed to call the manufacturer.

Geek squad came and corrected the problem. Four days later,the printer wouldn't print a message said " printer unavaileable".Went back to store and they said i would have to pay another $ 100. I did n't think that was right. Servuce should last more thah few days.They gave me several numbers to call and was put on hold than cut off. Needless to say I still don't have a functioning priner. Probably won' use BB again

Bad experience! Geek Squad was terribly inept. I might never use Best Buy again. They could not set up my printer!! today. How pathetic is that?

I made an appointment to have my printer repaired and followed the prompts on the BestBuy website, which includes "printers". Upon arriving to my appointment, the Geek Squad representative immediately notes, "we don't repair printers." I asked him why I was allowed then to request repair on a "printer"? To which he responded, "I know; I don't know why." It was a waste of my time in setting up the appointment, dropping off the printer, and now looking for repair elsewhere. I do not blame the customer representative. It is not his doing. BestBuy needs to correct this as it is misleading.

The agent set up my printer and it worked when we tried it out. The next day and everyday thereafter when I tried to print it said the set up wasn’t complete and won’t print. He said call him if there was a problem. It’s on me that I haven’t yet. I paid $100 for this setup

the employee was very polite and helpful however the problem was not resolved. my printer is still going offline and I hesitate to have to spend any more money on the geek squad to fix it. At this point i'm at a loss as what to do. If you have any suggestions please let me know.

I did not need this particular printer I bought it with the thought that I could print my own photo;s but did not real how much doing so would cost me in ink. It cost me less to have reprints done at the local photo shop would have done better with the less expensive one which I could use to scan and print out documents etc

I tried to return phone call but left a msg. Didn't hear anything again.

The outsourced "agent" had me online chat over two hours without being able to connect my printer to my wifi. Then transfered me to a "printer specialist". After another hour the agent disconnected the call.

Nice as he was, my Geek did not do much testing on a printer that nine months ago was printing perfectly. Instead, I was advised to take my printing to Kinkos because trying to do large jobs with a LaserJet would be too expensive - which is right, but the purpose of the visit was to make adjustments to the printer settings and the computer settings to attempt to restore quality so that I can occasionally print a few pages at a quality level. Geek also adjusted my wifi box so that now my wifi falls off on average four to six times daily. The visit was courteous and seemingly helpful, but the result was an unchanged printer with a wifi that now constantly looses connection. I hate to complain, but this was a near total waste of both our time and definitely a waste of my money.

I brought both computer in Windows 10 need to be upgrade from the time I had everything install the first time. I paid $100. extra to have my printers installed to my Windows 10 Computer and also purchased Microsoft office. I have had 3 guys from Geek squad come to my home to set up printer to date to no avail Not everything is installed on my computer so I can't take pictures and upload them from my cameras to my computer. I was advised to purchase Card Camera Reader I read that it ate SD card with pictures on it. My P-Touch printer was suppose to work on my computer it doesn't. etc. etc. etc. I would like all these issues rectified since I paid for them in advance.

they got it hooked up but I am still having issues

Paid $99 for Geek Squad to set up a $79 printer. Technician not cordial at all, was here less than 15 minutes, did not instruct or explain what was being done, left before the installation was successfully completed to work with all devices. I hope Best Buy will comp another Geek Squad technician to rectify situation but I don’t have much hope for that.

my fax doesn't work right !! I've called for service got no satisfaction!!! she told me if i wasn't satisfied!! i should cancel the service!!