Customer Ratings & Reviews

Geek Squad has been here twice and I still cannot print to my newly installed printer. At last visit, I was told I may have to buy an additional cable to connect the printer directly to the Google home network. What? I have already paid for Geek Squad visits and now I have to pay for an extra cable? Not pleased.

the brand new printer did not work correctly so Geek Squad fixed it. It worked ok for 2 or 3 weeks now I cannot get it to print again. On my way to Best Buy to get geek Squad appointment. Very disappointing.

Sorry, it was totally unsatisfactory. Instead of being talked into spending $200 plus tax to have someone come to my house, I should have called Canon and they would have solved the problem for me. Instead it cost me over $200 to have someone tell me my printer 'probably has a worn out roller' and that's the reason it no longer will push the paper through. Frankly I'd like a refund of about $100 and that would help me give you a good review.

My appointment is upcoming for my printer. The few representatives that I have spoken to via phone to remote in either didn't speak good English where I could understand them (every phone call) or they didn't fix the problem when they remoted in. Actually one rep did something to all my icons as i watched the curser until it said everything I clicked on wasn't found. I've paid for a subscription that has served me no purpose. My printer doesn't print, the appointment dates are so far out yet my printer still doesn't work but I've paid. Anytime I call i get transferred several times. Horrible service with Best Buy/Geek Squad

The tech was very nice but couldn’t set up my printer and I asked to have him set up my new laptop and transfer files from my old which I cannot find on the computer anywhere, so I’m not very happy!

Nothing wrong with Geek Squad person, liked him, however job never completed. Subsequent appointment set up however such short notice the timing was not correct and never heard from Geek Squad again.

The Geek Squad came quickly (the next day) to work on my printer problem. A test page was printed before they left and the printer seemed to be working okay. I don't print too often, so when I tried to print an email recently, the printer wad "offline" again.

Printer does not work. Please call or text 5106416974

Your company and it's equipment is a hassle to deal with. Actually I'm not sure it's the Geek Squad or Best Buy that is the problem.

Nice guy but just did the set up and left. I learned nothing

The Geek was Austin, Yesterday he connected the printer to the Desktop and the connection worked well. He then checked that my laptop in another room also printed. When he left all seemed to be fine. But about 3 hours later my desktop was inoperable. Alerts mentioned Netflix, Email could not be received nor sent. SMTP cannot be reached. Most common was "This site can't be reached www.google.com's server IP address could not be found," Suggestions of a fix yielded nothing. Previous visits by Austin were very successful. But he needs to return so I can use my desktop, I am writing this on my laptop,

the man tried very hard, but it would not print from the laptop or the iPad

Geek agent unknowingly did not complete the set up of my printer. I'm awaiting a(nother?) Geek to come and finish the job. Then I'll see how I like the printer.

Not very happy with the installation of my new all in one device. Fax machine disabled the land line. Had to use a direct cable to be able to print, no WIFI connection could be established. What the what. So much for plug and play

The issue was still not resolved. Once the techs left, I worked out the issue so that I was able to print with no problem. However, I did replace the printer (per tech's suggestion) because I was not able to scan properly.

The agent was very dismissive and told me that I didnt need all the functions on the printer. He refused to set up things like scanning and faxing as he deemed them unnecessary for me! It was an absolute waste of time. All he did was set it up on the desk and plug it in and connect it to the Wi-Fi and computer he did not do anything to Make it work. That is why I got a refund.

The agent connected my printer to my laptop. He did a diagnostic test and said it was fine. He printed something and left. He was miffed because he didn’t understand why he had to come all the way from Brooklyn to Queens. Anyway, I didn’t attempt to use the printer until days later. It printed a few pages then nothing. Long story short, the printer isn’t working. I will have to request another visit, but I’d like to make sure the next agent sent will be from the Valley Stream store and hopefully without an attitude!

Thanks for asking! When the young man finally finished and left, I thought everything was okay, except for the the fact that he told me a couple of times that now I had a wireless printer. Actually, I did not want a wireless printer. I wanted a printer that would plug in and work. This was not what I got. I discovered that the problem had really not been corrected. Consequently, I am still having the same problem The printer has never been wireless. Again, that is not what I wanted: My printer does not work. I would like to be able to plug everything in correctly and print from the pc.

We were informed it would be easier if we had Internet through Comcast, but he didn’t explain how to upload off of emails

The Geek Squad never showed up for the scheduled appointment. We were never notified that the person never came into work after we waited all day. Called the Geek Squad and that appointment was never rescheduled. This has been the worst experience for us because the Geek Squad was always there. Because of this we needed to return the printer and hopefully we will return to buy another one.