Customer Ratings & Reviews

Terrible, the agent showed up and did absolutely nothing to get my printer set up. Then left. I also had a agent show up the following week for help with my laptop setup and again did absolutely nothing for me. I couldnt believe it, so makes me wonder what the geek squad actually does and whats the point of having them?

Our cd player has been connected to the dvd outlet. My printer did not work the first time I tried it and I am looking at no help from Geek Squad until March.

Best Buy Total Tech service is the worst service I have ever received. I bought this printer last month, and it still doesn't work as it should, according to the store manager that sold it to me. I've had to get service from techs at two stores and it still doesn't work. I want to return the thing, and now I'm getting the message that my workorder is completed on a printer that never worked. Also, apparently I'm past the time to return it.

I cancelled the appointment because I fixed the printer myself. My appointment was almost 3 weeks to wait because you're so busy, so I started messing with it week one & I fixed it. I immediately called & cancelled my appointment. Well, you're company is so disorganized I was getting almost daily emails confirming my appointment. I called two more times to explain that I had cancelled that, but the emails kept coming. And sure enough on the day of the original appointment, I got the phone call that they were on their way. Extremely disorganized!

Wireless printer only worked for one week. Went into Best Buy to arrange expended Geek Sqad service and never got a call back to set up new service. Very dissapointed

The Geek Squad installer wasn't friendly and didn't spend any time explaining my printer to me. I don't know how it works or how to scan. I would not recommend tge Geek Squad printer installer for this reason. I would really like someone else to come out and actually spend some time with me. I am VERY dissatisfied with Geek Squad.

The work by Geek is still not complete all my data is lost and the Microsoft issues appear to be resolved. However the Can on printing is still not operational after 2 months.

Did not / could not make printer work with iPhones & pad. I had my “security service” guy take a look at it and he had everything working in 15 minutes. Very disappointed with your tech.

You sent the wrong guy. He was supposed to advise on security cameras but instead i got a guy who came to measure for kitchen appliances. He said he'd let them know about the mixup and they'd reschedule but that hasn't happened either. Also the printer doesn't work. Total bust and so far a complete waste of money.

Could not provide a Tech to do the physical work (setup programming). Were more interested in upselling than completing requested work scope. After canceling the work order several times, Geek Squad continued to press for additional sales, with clearly no understanding of the issues involved, This communication is a classic example of the "if your email has an issue, just drop us an email and we'll be glad to help" syndrome

the man tried very hard, but it would not print from the laptop or the iPad

Problem with link between our laptop and our printer. Agent worked on the problem and said that printer is wifi capable and we were using a cable. Things were working fine when he left but about two weeks later the problem came back. We need to come back to Best Buy and see where we need to go from here.

Geed squad showed 1 1/2 hour late (1030) (Fri) and couldn't setup office, outlook in particular and said so. He had to leave for another appt. total time 1 +45. NW Best Buy (nw bb) said 1/2 to 1 day for total setup. This was not a simple repair as shown on work order. He said he would call me after 3 pm with his phone number and he would personally reschedule with him. No contact on Fri, Sat, Sun or Mon.

In the store I made an appointment. At home they called for another day for the appointment. I had told them I needed it before a specific date due to my leaving town for several weeks. They scheduled a date when I was going to be gone. I set up the printer myself. I did not want to take my time to do this while I was trying to get ready to leave, especially while I am paying for their services.

The agent that came for appointment was RUDE!!!!!!!!!!!!!!!!!!beyond imaginable. I told him the problem at the computer, he strongly gruffed. I felt beyond uncomfortable at him even being here. He did not fix all of why I called him there. It was a relief when he walked out the door. I have had other agents servicing my computers at my home and they have all been great. NOT HIM!!!!!!!!!!!! I feel like canceling service with best but from his horrible utter behavior.

agent connected my new HP deskJet 4155E and tested it. However, I am not able tp print from PC. I have tried twice to get assistance from Geeks on linebut twice was disconnected..guess I wasn't fast enough with responses. Best Buy should allow for senior slow responses because we obviously need assistance and are willing to pay for the service. I would appreciate an additional appointment to fix the problem soonest.

This agent was not very friendly or helpful. Would not want to be serviced by him again. I would recommend the service, but another agent,

My Smart TV disconnected while the agent was here until the next morning I was disconnected with Netflix, Hulu etc.

Within 3 days of using it the copier stopped will not work I have tried everything . The connection from my Apple iPad to the copier doesn’t want to communicate with one another. I am returning it today

my printer was set up for my laptop and tested. it worked when we printed a screen shot from the laptop but when i went to use it for the first time on Feb 2, to print my boarding pass from jetblue, it would not work. i called the Geek Squad and could not talk to a live person. i finally had an appointment set up and was told if its past 30 days i will be charged again. i feel that is totally unacceptable since the very first time i went to use the printer it would not work.