Customer Ratings & Reviews

The Geek Squad canceled four appointments. It will be two months before They come to set up my printer. First, they did not have it in stock. Next they canceled. My appointment. Today they did not come, so I called. They lost the order. I paid for the printer and set up but Must now wait until March 1. TWO MONTHS. Still not installed. Terrible lack of service.

The printer still does not work. I called today to the Geek Squad and the person I spoke to was rude and not helpful at all. I broke my ankle three days ago and now I have to physically go into the Hbg, PA store to reschedule. I was not home when the rep came. My husband was here and when the tech left my husband was told the printer was working fine.

Never got set up or product delivered. Had Rep come to my home and ordered and paid for delivery and set up of 5 items, on the same day. Only Ring Doorbell was installed, and that by third party. lt seems the right hand doesn't know what the left hand is doing. Now scheduled for almost 4 more weeks out. Go figure...had to give one star to post.

Did not hook up correctly. Waited for geek squad 3 weeks after purchase! He came, here less than 30 minutes, did not hook up right. Over a week, still no printer use. Have to wait til Aprilfor hook up. $200 bucks, still have no use of printer. Am I happy. no, no and NO!

NO SHOW 3 times -- it took 3 weeks to get my new computer ready to go. Perfectly ridiculous!!!!!!!!! AND. . . you do not offer any recourse, so I just kept being placed at the end of the line. . . over (no show) and over(no show0 and over(no show.) I had no other choice, since I am a disabled, homebound senior. WHY SHOULD I SUFFER BECAUSE YOU MADE MISTAKES?????????

The technician connected my printer but I stressed the importance of being able to scan but the printer DOES NOT SCAN!!! I need a technician to come back out and repair this problem asap! I paid $80 for this service and he could not set it up properly. Disgusting.

Agent came out and reinstalled printer after having a new hard drive put in. Unfortunately, he did not do the job well. Two days later, I had to call your support line to fix the printer AGAIN. They said something about the "drivers". They fixed it. See CAS-14153178-M5D8C9

after 2 no show appts on nov 18 and 23 we were forced to make a trip to your store (since you no longer nave phone service). we discussed the situation with a geek squad member telling him how unhappy we were with the service. he said he would have the managercall us. that was nov 30. it is now dec 4. still no call. we will return to the store on dec7 to cancel my order. this my last purchase from best buy'

Still having issues with the printer not working. Tech keeps saying I need a new computer. can my computer be fixed or more memory be increased? What else could be done without buying a new computer?

i don't want to say anything because he's coming back. just don't charge me.

The tech delivered and attempted to set up my wireless printer. After he left, I tried to scan a document and after a couple of hours including calling Brother Printer, I was still unable to scan.

The Geek Squad leader do not arrive at my home in the service window provided. Follow for a reschedule 8 days later on holiday weekend.

The agents set up my printer and then it quit working after they left. Then the agent came back to fix it and then it quit working after they left. Now I am waiting for 3 weeks for them to come back and repair it again and hope it continues to work. What happens if they cannot fix it? Very dissatisfied and disappointing.

Terrible communication skills for agent, who could not be bothered to be helpful. Costly waste of time — I still do not have a printer that works and I sure do have a lot of lip service about my dedicated team ready to help, That is both laughable and an insult to my — or any customer’s — intelligence

The agent that came first did not do anything. He looked at the printer and told me that I needed a new one and then he was supposed to come back on Tuesday with the new computer and he never showed up. I had to go buy a new one and wait for someone else to come set that one up. So not impressed.

I spent 30 minutes or more trying to get Best Buys to get me the Users' Guide for my new printer. They, and I, finally gave up. They had no idea what I was saying, nor any idea of how to remedy the situaition I feel cheated by both B rother [who I finally learned doesn't supply printed guides anymore] and Geek Squad whom I've paid for a subscription.

I received a notice that the Tech would arrive the afternoon of March 5, but he did not show nor did he call. I called customer service on March 7 and the CS rep said she called him and left a message to call me; he did not nor have I heard from him since that time. The experience does not help my opinion of Geek Squad

My Printer still does not work please send the technicians back to 93 Riverside St Watertown

The agent tried to hook up my printer to wifi. Agent promised a refund and I have yet to receive it.

Had appointment to set up my new printer on 3/11/22 and no one showed up. I am without a printer and need to print information before leaving on 3/14/22. Not a happy person going without what I needed. They have rescheduled for when I return for April 5th but does not help me at this point. Not happy with Best Buy