Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 8559 reviews
(8,559 customer reviews)Rating by feature
- Value4.9
Rating 4.9 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
printer not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.printer worked for only one week -- has not worked since September 11
I would recommend this to a friendRated 1 out of 5 stars
Incorrect choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance is not sturdy. There is a fear of demolition with every personal touch/contact. Geek Squad does not have enough techs to service customers in a reasonable time frame, especially if the customer (ME) has purchased home service protection.
No, I would not recommend this to a friendRated 1 out of 5 stars
My fax wouldn’t sent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sorry, I normally love Roberts’ and the Geek Squad but this time, the next day, my fax wouldn’t work.. Sorry, I’ll call them again to come back out to my house
I would recommend this to a friendRated 1 out of 5 stars
Missed appointments.. no call back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst service I have received in a years. Missed appointment.. no call. 4 calls to reschedule or get it resolved.. ended in no promised call back. I need to talk to management, but that is virtually impossible.. had great service for years and this insane situation
No, I would not recommend this to a friendRated 2 out of 5 stars
Long wait
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Put on hold and experienced long wait; more agents needed
I would recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were told the printer and computer were not compatible and could not be connected. My granddaughter who has not been trained in this type of work did what the service man was supposed and connected the two and my daughter has printed a number of thins already. I will never sign up for this service again.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
HORRIBLE experience Absolutely mess up my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely HORRIBLE !!!! If management wants to discuss this further you have my telephone number. Your online tech team could not even get connected to my computer. Your tech completely screwed up my computer!!!!!
No, I would not recommend this to a friendRated 2 out of 5 stars
Printer still not working, even after diagnostics.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer still not printing. Black ink not coming through, even though it is brand new. Help.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for connecting with us to provide feedback about your printer setup or troubleshooting service. It’s disappointing to hear that you’re having trouble with your printer after this service and we hope to turn that around. We would recommend connecting with an Agent at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.
Rated 1 out of 5 stars
Can't remember
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was not able to connect printer. Laptop was in for service earlier, whomever cleaned up virus deleted needed info (including factory Info). Not pleased with service. I now have to purchase new printer. I am NOT pleased with service.
I would recommend this to a friendRated 1 out of 5 stars
No Show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I have purchased the printer in the summer of 2021 and I still don't have the printer installed. I scheduled to have the printer installed and nobody ever came to install the printer.
No, I would not recommend this to a friendRated 1 out of 5 stars
DISPUTE GEEK SQUAD CHARGE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS SUPPORT PERSON DID ABSOLUTELY NOTHING BUT SHOW UP. I AM DISPUTING THE CHARGE ON 1/25/2023 THIS IS YET ANOTHER SUPPORT PERSON WHO DID NOTHING.
No, I would not recommend this to a friendRated 1 out of 5 stars
rude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.technician never worked on my printer as he indicated he was on a timeline, & didn’t care to listen to my issue. Turned around & walked out. (very poor representation of Best Buy!!
No, I would not recommend this to a friendRated 2 out of 5 stars
Not working after 1 week.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After one week is not printing. Have to wait another week for someone to come
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s always frustrating when tech doesn’t work the way we expect it to. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After making several appointments to have my printer set up, agents cancelled and rescheduled each appointment. No one ever came and set it up. I did it on my own
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad couldn't install new printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a printer from Best Buy about a year ago. When the geek squad came out to install, he could not find the driver on-line so he suggested we buy a new printer. Both the new printer and the service were useless.
No, I would not recommend this to a friendRated 1 out of 5 stars
printer not working with new ink cartridges
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It printed 2 or 3 times then said to change the ink cartridges. I did that. put them in the correct order, pushed them down and now it won't print at all. I'm ready to bring it back.
I would recommend this to a friendRated 1 out of 5 stars
Horrendous customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your company set up three appointments, showed for zero as they didn't know that the one and only in home installer was out sick through the 17th
No, I would not recommend this to a friendRated 2 out of 5 stars
Ageng unable to repair printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent not able to repair printer usage capability.
I would recommend this to a friendRated 1 out of 5 stars
no show Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up and the reschedule wasn't made about 3pm after no one showed up. I communicated with the Geek Squad via chat the night before and everything was confirmed but still no one showed up or called.
No, I would not recommend this to a friendRated 2 out of 5 stars
No charger with my ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get a charger with my ear buds. I'm not happy.
No, I would not recommend this to a friend