Customer Ratings & Reviews

They keep canceling and I have to re schedule. I'd like to reschedule. They won't do the new T V and printer at the same time so I guess I get to wait another year to watch the new T V, and who knows how long for the printer.

Very poor customer service. Geek Squad rep. never showed up at our address for the scheduled appointment and we were not contacted at all to get an explanation why the rep. did not show.

Three hours of remote used. Brother laser printer still not working. But I could not have tested it anyhow. Had to go to bed. Fortunately I had an older computer still on Windows 10 that could print critical tax stuff the next day.

printer is still not working. I had an appointment w/follow up and he cancelled at the last minute. It has been rescheduled for 2 weeks later so I haven’t had the printer for all this time. I have many important things waiting on this job.

I was cursed at in my house and services stopped by a rep bc i was unaware of new policy after being with geek squad over 6yrs

The tech was friendly and polite.. Nice guy.. However.. Printer Could not be made to work.. So I'm still using my old printer and i still have to go to office Depot every day to scan things in.. Not the guys fault I guess...

Total Tech is not what is promised. Even the person who was going to look into my last complaint never called back, as promised.

The printer stopped working completely and I had to buy a new one. The Geek squad has not yet arrived to set up the new printer and a new computer. I do have faith someone will show up and get both items working.

Requires special material that we’re never mentioned at time of purchase poor

What a joke this was - over a month to come out to set up my printer. Just did it myself. Took longer I'm sure but my old printer was dead. Pay money every year for this lousy service.

The agent came over to address printer connectivity issues. Agent was nice but did not resolve. We had to hire another party and they ended up resolving issue. Will likely not use Geek Squad again due to spending $50 and then not getting results.

Representative show an unbelievable lack of interest!

Asked for J, They said j would come. and they sent 2 differant People that didnt know the previous circumstances. We were confident that j knew what he was doing. So now it still isnt resolved.

The service was excellent. However, I have been trying to get ANY response from the local GS regarding a project they agreed to work on. I have NEVER been treated so badly.

They showed up the wrong house in the wrong state and never to my actual address. I would give zero stars if I could. Still don’t have my printer fixed.

the agent setup a printer and tried to troubleshoot access of the printer to the wireless Internet. It worked for a day, but the connection problem came back in a day. we have not been able to use this printer since.

The laptop i purchased new had a virus, the office software had a pirated keycode, the printer kept going offline.

The agent installed my printer. However, while she claimed that the second laptop was connected it is not. Also having trouble with the laptop directly connected. Perhaps she should less time on her phone texting friends.

Printer was defective and could not be installed. Returned the computer to Best Buy and a second printer was professionally installed which is no longer functioning!

this service was not done I am trying to get a credit with no success!!!!