Customer Ratings & Reviews

Was not able to get my new printer installed. Geek squad over the phone got the software on my computer but the printer still did not work. Had Ryan come to the house and got it working. Something in the software that was done over the phone was incorrect. Was not happy to pay the service fee, but thanks to Ryan my printer now works.

printer had a defect and the geek said to trade it out for a new one but the lee summit was out of that model and found that about every one else had them so I I went to independence and got a replacement.

The Geek Squad agents, Greg and Connor did and awesome job setting up my new printer!

Great service! Called, on time, and really helpful!!

I only gave this average as the first agent that came out had no clue how to hook up my printer, and told me that Best Buy would buy me a new printer. Totally not true. To be fair, he was a new employee. The second agent that came out however, was excellent and got to the solution and got me hooked up that day. It was just tough to be without a printer for three weeks.

It was high time for me to get a new All-In-One Printer. My old one had many years of use. I gravitate toward HP because I have had gotten used to it and the brand HP is reliable and user-friendly. Trevor (Best Buy's Geek Squad) arrived on time, was friendly, courteous and knowledgeable. He was serious about getting it done correctly and walked me through all the steps before he left.

I am very happy with the canon printer. Chris from the Geek Squad connected the printer to my computer.

The Geek Squad rep was amazing. He was able to make the printer and scanner work on my pc and explained everything. Josh was the most amazing Geek Squad member who has supported my technology at home. The only thing that could have worked better was being able to set up a follow up appointment with the same Geek Squad member. We tried to do this with him, but it did not work. When I called to discuss this matter, after several calls, I was told that the techs cannot make follow up appointments. Why wasn't I told this at the time. Also the phone system is awful. I always encounter long waits and am always routed to the accounting/billing team first. Please fix that part of things.

I previously submitted my report on the purchase of the HP Envy Inspire 7900e Series Printer. Today I purchased 3 each HP 64 Ink for the printer. Michael assisted me in picking out the correct ink and I highly commend him for his assistance. He is a credit to Best Buy.

The Geek Squad guy knew exactly how to set the printer up and carefully showed me how to properly use the printer. He was very nice and knew exactly what he was doing. He showed me how to order the printer ink through Best Buy site too, so I did that.

I was fortunate enough to have Ben be my agent in trying to get a problematic printer to work. He stuck with it and go the job done. He is a true professional who knows his craft well. And, he is a pleasure to work with.

This printer keeps detaching from the Wifi and is very slow The techs worked patiently and speeded it up somewhat .from impossible to just tolerable (One printing was normal speed ) I like its easy scanning ability It may have to be on a USB cable which the instructions say don't do though it has a port I use my aged printer that this was meant to replace . I haven;t had time to check it I would not buy this printer again

agent Hayk set up my printer, did a great job. He was very polite. on time for the appointment.

Geek squad spent time setting up our computer and printer,including giving us an overview of functions,features. They made sure everything functioned properly.

The agent installed the printer quickly and explained the features of the printer. Answered all questions with clarity.

The printer had stopped being productive. The paper would go through but nothing ever showed up on the page. The techy who serviced the machine got everything running smoothly. Jonathan called to schedule the appointment; informed me of his arrival time. Got things fixed, and made a series of recommendations which I will follow soon. So impressed with his skill and appreciated his sense of humor and consistent insight. He remains an impressive representative of your company.

The technicians were able to solve my problem which they said was very unusual (of course). Everything is working fine now

they did a very good job and were very helpful. very thoughtfull

The service provider set up my new Epson printer, and answered all of my questions about operating it. It was a new brand and had many features new to me, and I didn't feel my "technology skills" were capable of doing it myself. He was extremely helpful and easy to understand and follow his directions, while setting it up quickly and efficiently.

Finally, after waiting almost four weeks for my new Epson Printer to be installed by Geek Squad, I am thrilled with the installation services and the quality of the photo prints produced by my new Epson EcoTank ET-4850. The two "Geeks" who came were gentlemen and so knowledgeable that I'm really quite impressed! Give Emmanual and Andrew GOLD stars for the day! I was blessed to have them here.