Customer Ratings & Reviews

Set up myself- very simple, just follow the instructions. Geek Squad never showed up. No show, no call

He called and told me that he could tell me on the phone how to do it, I tried but that is why I needed him to come and take care of it.

if this is first printer I bought, it was a bad choice.

The HP printer was quite limited of which I was not aware of. It does not stop at the initial number wanted. It just goes on and on. I have to turn it off. Or do I not know how to work it?

Always wait, wait and wait for a human being who can help! Eventually get a person who and have to phone again

Our service was great in December. The geek squad guy said he wasn’t going to charge us as he only pressed 1 button. So we were quite surprised to receive a charge 4 months later.

Their schedule was timed between noon and 8 p.m. I waited in my home from noon until 5 p.m., when a phone call came in re- scheduling the appointment for 1 week. I cancelled that appointment.

Extremely disappointed and dissatisfied!! GEEK SQUAD IS A FAILURE IN MY OPINION. WILL NEVER BUY FROM BEST BUY AGAIN BECAUSE OF HOW THEY COMPLETELY DIDN'T DO THEIR JOB.

Very disappointed that they could not accommodate my schedule. Waited 3 weeks for appt. They had to cancel now have to wait another 3 weeks.

Printer was set up but doesnt work after agent left. Why did i pay $200 for a plan . What good is a printer that wont print ???

I am very unhappy call because I was having trouble with the new printer and it will be 19 days before they will come and check it

The tech that came out has it where i have to email anything i want to print. Very frustrating!!!

They could not get my printer working Was very disappointed… bought the printer from Best Buy used it maybe 4 times and doesn’t work

not good! Remote techs screwed it up and we ended up going to store geek squad to repair my computor and order a new and different printer

The printer is not working. The Geek Squad could not fix it virtually. Now someone is supposed to be coming on 8/1 to fix it.

Two of my wife’s computers had problems. The Geek guy actually made them worse. Our ISP guy fixed them later. Soon, we’ll terminate our contract.

Nothing but trouble, not in service, but in ability to correct problem with satisfactory resolution. Have used service in past. Was always okay, but not this time.

The agent migrated the data from my old computer to my new one. Got all files scrambled. He was apparently not competely familiar with an IMAC

The appointment was delayed for a extra week. This has been way to long to set up a printer I bought from Best Buy a month ago.

only worked a couple of days,then have same problem of paper tray not closing completely on printer (cannot use printer)