Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 8737 reviews
(8,737 customer reviews)Rating by feature
- Value4.9
Rating 4.9 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but trouble, not in service, but in ability to correct problem with satisfactory resolution. Have used service in past. Was always okay, but not this time.
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad not successful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is not working. The Geek Squad could not fix it virtually. Now someone is supposed to be coming on 8/1 to fix it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Files scrambled without warning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent migrated the data from my old computer to my new one. Got all files scrambled. He was apparently not competely familiar with an IMAC
No, I would not recommend this to a friendRated 1 out of 5 stars
Bob
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The appointment was delayed for a extra week. This has been way to long to set up a printer I bought from Best Buy a month ago.
No, I would not recommend this to a friendRated 1 out of 5 stars
printer paper drawer not closing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only worked a couple of days,then have same problem of paper tray not closing completely on printer (cannot use printer)
I would recommend this to a friendRated 1 out of 5 stars
Geek squad was awful in home visit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians who came to home would not credit the visit to no charge, which the store gave to me. The product is fine. It is the technicians who demand extra fees.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to get in contact with us about this. I'm sorry to hear that you were promised one thing but couldn't get it. We'd be happy to look into this for you and get it taken care of. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
My fax machine is not receiving faxes.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Squad agent was not knowledgeable about setting up a fax machine. He could not solve the problem. I claimed a refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Truth & to the best of my knowledge nothing was done To my printer nor my computer ive explan what problems i was having & nothing still have problems
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad tech assistance required on printer/lap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have paid for appointment and have been given run around that I am a on a priority list for the last 3 weeks and har heard nothing!
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad wasted my afternoon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The "agent" spent 1/2 hour mostly complaining that my computer was too old and he could not get the printer to connect.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Troubleshooting for Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent told me that my printer fault could not be corrected, and the only way to fix it would be to buy a new printer.
No, I would not recommend this to a friendRated 1 out of 5 stars
No print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Neither printer works after the last tech left! They both worked before the last Geek visit!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Epson printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all happy with my purchase! Awaiting a secomd service call!
I would recommend this to a friendRated 1 out of 5 stars
Why can’t you be reached
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven’t been able to get this to operate correctly. Spent 2 plus hours on chat and phone trying to correct. No luck.
No, I would not recommend this to a friendRated 1 out of 5 stars
no show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE!!! Didn't show up or call! I'm scheduled for tomorrow, but don't trust they will show up!
No, I would not recommend this to a friendRated 1 out of 5 stars
Canceled Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek guys kept canceling so I canceled my order. I’ll get some one else
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't know what to do.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech guy was nice, but not able to solve my issue. I finally went to another tech provider and it was solved within 15 min.
No, I would not recommend this to a friendRated 1 out of 5 stars
It is not complete yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new and old laptop are in Charlottesville, VA best buy to retrieve old data for new. They are running An awaiting for geek squad to finish.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek Squad is Terrible!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was not installed correctly!!! We are still waiting for the person to come back and fix it!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Service not completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech didn’t complete the job and I should not be charged for this!! Still cannot use.
No, I would not recommend this to a friend